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AVID Ratings is a full-service customer loyalty management firm specializing in the
home building industry. As a leading provider of enterprise-level surveys, organizational strategies,
employee training, and proprietary solutions in the industry, AVID works with 220 homebuilders in the
United States and Canada.
Joining AVID will:
• Lower your cost of sales by increasing referrals
and repeat business
• Strengthen your brand for the long-term success of your organization
• Improve margins through better cooperation from homebuyers
AVID is also an active member of the National Association
of Home Builders (NAHB) and Canadian Home Builders' Association
(CHBA). AVID Ratings is proud to be the exclusive research provider for the NAHB's and Professional Builder
magazine's prestigious National
Housing Quality (NHQ) Award. In addition, each year AVID along with our partners recognize the
best in home building throughout North America with the AVID Award
program.
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Founder's Message
Meet the Team
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AVID Publications
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Canadian Banks Regain Appetite for Residential Projects
The financing freeze for Canadian residential developers has thawed considerably with the economic recovery,
but it’s still not back to pre-recessionary “business as usual.”
Read more
More AVID Publications
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Back to the Dark Ages in Service … But Not for Housing
Real-life stories illustrate statistical decline in customer service.
As we continue to recover from the worst recession since the 1930s, it appears that most industries
have relegated service to the back burner. But not housing. The home building industry has done an incredible
job improving its customer satisfaction over the past six years. Research conducted by AVID Ratings
reveals that the building industry improved its annual Total Home Buyer Experience Score by 7 points
from 2005–2009.
Read more
More AVID Publications
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Delight Drivers
Where the best home builders make their difference.
In home building, the quest for industry-leading levels of customer delight demands quality and excellence,
from sales through to service. Although there are many moving parts that require consideration, a few
key areas stand out, where industry leaders truly separate themselves from the pack.
Read more
More AVID Publications
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Recent News and Press
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Canadian Home Builders’ Association of British Columbia Chooses AVID Ratings to Measure Customer Satisfaction
- July 15, 2010
Great Gulf Homes Hires AVID for Customer Loyalty Management - Mar 4, 2010
Public Builder Meritage Homes Switches to AVID Ratings for Nationwide Customer Loyalty Management
- Feb 12, 2010
The kitchen is still king: The 10 must-have features in today's
new homes - Jan 20, 2010
appearing at:
Ideal Homes Selected as Professional Builder's 2010 Builder of the Year - Dec 11, 2009
Ruiz Homes Gets Big Award - November 18, 2009
AVID Award Winner – Taylor Morrison West Florida Division
- November 2009
AVID Diamond Award Winner – Ruiz Homes- November 2009
AVID Award Winner – Gold Medallion Homes - November 2009
Crescent Homes Selects AVID Ratings for Customer Research Services - October 19, 2009
Losani Homes Selects AVID Ratings for Customer Research Services- October 12, 2009
Heartland Homes – Calgary, Doug Tarry Homes, Starward Homes, and Mattamy Homes GTA Honored with
2009 AVID Canada Awards - October 7, 2009
Ruiz Homes, Taylor Morrison – West Florida, and Gold Medallion Honored with 2009 AVID Awards
- October 7, 2009
AVID Ratings Creates AVID Canada To Serve Canadian Homebuilders
- Sept 17th, 2009
Market Leader Adera Development Corporation Selects AVID Ratings for Customer Research
and Consulting - July 28th, 2009
AVID Ratings Acquires Onyx Networks, LLC. - July 24th, 2009
AVID Ratings Hires New Senior Editor, Bill Lurz - July 16th,
2009
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Upcoming Events
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