AVID Ratings

Customized Survey Questions

Included along with industry-based questions.

Not available; Forced to use standard survey questions.

Personalized Surveys

Designed with your company logo, president’s message and signature.

Not available. Forced to use standard survey without your logo or president’s message to your customers.

Data Transfer

AVID Integration for automated data transfer via your enterprise software (Builder MT and others). Alternatively, AVID Ratings offers an easy closing-submittal process via data transfer/e-mail or Web entry application.

Complex and time-consuming manual entry and closing-submittal process.

Multiple Languages

Print and telephone surveys in multiple languages.

Not available.

Timeliness

Survey responses entered on a daily basis and available at all times.

Survey responses entered weekly and not available at all times.

Frequent Mailings

Surveys sent to customers each week of the year.

Not available; surveys distributed to customers at end of the month.

Construction Phase Surveys

Available to measure satisfaction while the home is being built and before homebuyers move into their new homes.

Not available.

Reporting Capabilities

Customized reporting capability.

Standard reporting capability. No customization.

Report Delivery

Report deliveries scheduled, on-time, and available at all times via AVID Reports™.

Report dates are random, often late, and difficult to access.

Referral Analysis

Proprietary algorithm that determines Customer Referral Potential for each homeowner in AVID Reports application.

Not available.

Presentation of Results

Web/live presentation of results is standard with every comprehensive report delivery.

Not standard; Must purchase consulting time.