It's all about the homeowner. No matter if the housing market is up or down, builders
who are committed to a homeowner loyalty program will consistently generate high
referral business. Our leading clients average over 45% of their sales from homeowner
referrals.
AVID Ratings has developed a three-step process that helps builders create
avidly loyal homeowners.
Step 1: AVID Surveys
AVID Surveys cover the full spectrum of your customers’ home buying, building,
and ownership process. From initial impressions about your company to how you handle
warranty issues months after move-in, our in-depth surveys uncover ways to help
you make homeowners avid about your company.
Before we make any consulting recommendations, we have our executive-level consultants
look at your entire home buying, building and ownership process from every angle.
Plus, we compare your performance to industry leading benchmarks. With this insight
we can look inside your company and show you how to best improve your internal business
processes.
AVID Training makes employees avid about every detail of customer service. Excellent
service creates customers who are more than just satisfied — they’re avid fans,
which translates into more referrals for your company.
