AVID Training helps make your employees avid about every detail in generating homeowner
loyalty. We offer 25 Training Programs delivered at your location or in our training
facility in Madison, Wisconsin. Programs also are offered as live Webinars. Each
program is taught by one of our expert instructors using workbooks, tests, and other
training materials. A listing or our programs is below. To receive a 30-minute preview
of any program, contact an AVID team member.
Know Your Customer
AVID helps builders outline their customer profiles. We also show employees how
to use customer data for satisfaction improvement.
Co-op Sales
This is a workshop to learn how to improve builder alliances.
Setting Realistic Expectations
We’ll show you how to set realistic expectations of your homebuyers.
Inoculation
We’ll train your employees on how to use company scripts with customers to
reduce the shock of things that may go awry later in the process.
Clear Value/Selling Proposition
We’ll help you determine what product or service is unique to your company
and superior to what others offer in your market.
Selling for Delight
We’ll formally train your entire staff on how to sell the perfect solution
to each potential buyer.
Quality Control Systems
This workshop outlines proper quality control methods.
Formal Construction Schedule
Establish a formal, monitored construction schedule.
Days Under Construction: Measurements/Results
Establish a system of monitoring results and reinforcing feedback.
Rapid Response
Learn how to measure methods of response time and how to implement active programs
that will reduce that time.
Proper Home Specifications
Find ways for the sales, office, and field staff to accurately document and communicate
buyer selections, changes, and additions.
Project Readiness Prior to Sale
Develop and implement procedures for preparing all aspects of the project prior
to sale.
Smooth Transitions
Establish documentation procedures for the transition processes. These procedures
will be used by everyone in your company.
Using CRM Technology
This workshop teaches people the importance of a CRM computer program.
Employee Loyalty
Design and implement training procedures that are documented, understood, and updated
on a regular basis, with added emphasis on ongoing training.
Wow Factor
Develop a “wow” factor that makes your company unique and gives you
a competitive advantage.
Relationship Value
Target the goal of relationship value, focusing on a corporate improvement strategy.
Relationship Marketing
Develop a solid campaign targeting the relationship between builder and buyer.
Prevention Program
Implement a continual process of identifying product related issues and strategies
to avoid potential problems.
Customer Communication/Touch Point Specifications
Establish a continual customer communication system that will answer questions and
update the buyer with a progress report.
Continual Employee Education
Workshop conducted to review methods of training.
Referral Enhancement
Establish a formal referral program and tracking system to measure referral rate
and source. Learn how to focus on your happiest customers and target a marketing
campaign to encourage customers to make referrals.
Satisfaction Compensation/Other Incentives
Outline incentive program that utilizes national benchmarks to set the score for
each level of incentive.
Customer Satisfaction Surveys
Workshop conducted to outline proper survey processes.
Controlled Survey Talk
Train employees on company policies related to homebuyer surveys.
