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We had a very pleasant experience throughout the process- from reviewing the layouts of our home to lightning selection to the interior selection..we had confidence in their overall work. Towards the end of the project, could have been better managed we weren't getting updates, availability od materials were not communicated quickly. But overall we're so excited about the new home ans turned out beautiful.
When Calbridge tried to sell a home, the team was amazing. After the possession, the customer care team would take ages to reply. When meeting with the technician for warranty service, a few issues were deflected and I had to press for it in order to get things addressed. For example, the window in the master bedroom was warped and when shown to the technician, he said it was normal defective and nothing could be done. I had to push back in order for him to finally agree to call window guy to check the issue. The bathroom fan wasn't working well and the HVAC tech suggested a solution. An email was sent to Calbridge and they never acknowledged it.
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Your design studio and pricing of items are horrific. The prices are exaggerated and multiplied many times more than what they would normally cost. I tried making a change after the deadline and was asked to pay $750 as admin fee. While i understand professionals time is worth money, it was ridiculous to ask for $750 for something that wouldnt take an hour to do. I like the home, like the sales team and the construction guys. Hated your design studio as i felt as i felt the prices of things were unreasonably expensive. While i will buy again from Calbridge homes, I will not go to your design studio, NEVER as it spoiled an otherwise nice experience
Hi Nasia and David, We appreciate your comments and understand there were some frustrations at the Studio. We would like to thank you for your kind words shared with Tara in our Design Studio, after you moved in about how much you love your home and how beautiful it turned out. This meant a lot to our team after some bumps along the way. We are grateful for your trust and feedback.
During the purchasing and building process, Calbridge was very responsive and provided good communication on next steps, updates on the build, and answering any questions or concerns that we had. The design process was also very straight forward and the interior design team was a great help in trying to figure out all of the selections. In terms of the home, the underlying foundation and structure are good, and mechanicals and electricals are well specced. Our home inspectors found no major issues at both the framing and pre-occupancy walkthrough stage. However, the finishes on the home are rough and it looks as if the final details were rushed. There are a lot of signs of poor or rushed workmanship on the finishing touches in my home, such as rough stair railings, lumpy and dirty sealant, drywall dents, paint drips, outside dirt in interior window edges and corners, and drywall/construction dust in the vents. Also, on possession day, the painter asked to stay for one or two hours longer after I received the keys, which was not a good sign of the home being completed and ready for possession. Unfortunately, even if the basic foundation of the house is a good quality build, the unfinished paint/walls, the dirty sealant/window edges, and all of the other surface level defects are what I see every day, which makes it difficult for me to believe that it's a good quality build. If you purchased or are considering purchasing a Calbridge home, I would recommend pushing out your possession date by a month or two, so that they have the time to properly make the finishing details. Most of these concerns were brushed off or unacknowledged by Calbridge Customer Service during my 90-day post possession walkthrough, so I would recommend giving them time to sort out these issues pre-possession.
We have been given by the sales representative multiple extensions to get our house..
Juliet, We are so happy you had a great experience with our team. It was a pleasure working with you on your home building journey and we hope you are settling in well!
It just been a month since moved in the house. So far the experience had been good.
Thank you for taking a few moments to share your thoughts and experience. We are happy to hear that it has been so positive. We appreciate you sharing your comments regarding price negotiations. While we rarely accept offers, especially in such a tight market, we never intend to upset anyone in how we communicate this company strategy. On behalf of our team, we extend our apologies for how this was communicated to you. We hope you are settling in nicely!
Great builder from start to finish. Even hired a third party inspector to confirm the quality of their work and they still live up to their name. Overall very impressed great team effort