Overall I’m sitting on the fence with regard overall experience. Our initial journey was fantastic, sales was excellent and so was the moving assistance service from Virtuo, but since moving in we’ve discovered a host of issues, 3 separate water leaks in the house, a damaged electrical conduit running to the house preventing us from installing the fibre optic cable leaving us without internet, poorly installed flooring that needs to be replaced, poorly fastened kitchen handles that have fallen off, and a low spec temporary driveway that has caused us problems from the start and took over a month to sort out etc etc. Sterling customer care have been pretty poor in responding failing to keep us up to date on repairs. We keep on getting messages saying sorry but nothing has improved.
Lauren and Alex were amazing, made the sales process seemless for us. Josh and Karen were great during the walk throughs and all. The best part of Sterling homes is the people. Quality of work could be better. Overall, would recommend.
Hello Taiwo, Thank you very much for your kind review! We are always working to ensure the quality delivered in our homes meets our high standards, and value your feedback! If you have any outstanding concerns that have not been addressed, please do not hesitate to contact our team. Wishing you all the best in your new home!
We loved working with Nicole! She was prompt and professional, and we couldn’t be happier with how our home tuned out.
Hello Alan, Thank you so much for your kind review. We couldn't agree more that Nicole is excellent at what she does! Wishing you all the best in your new home!
So far it’s been a great experience. Responsiveness to issues that came up has been great and most importantly timely.
Hello Gboyega, Thank you for sharing your experience and for trusting us with your new home! Wishing you all the best!
The whole team really shows a level of customer service that is superb and rare in today's world.
Hello Sterling, This is truly one of the best compliments we could receive! Thank you for trusting us, and we wish you all the best in your new home!
This is our third Sterling Home and while no build will ever be perfect - Sterling has always been quick and understanding in addressing any issues that come up along with way and after. Their quality is evident, especially during our most recent build, compared to other builders in the same community.
Hi Sean, We are so happy to hear that you had a great experience, and honoured that you chose Sterling for the 3rd time to build your home. Wishing you all the best in your new home!
We are incredibly grateful for the exceptional work of Sterling Homes in building our new home. From the initial planning stages to the final touches, their attention to detail and commitment to quality were evident every step of the way. They listened to our needs and preferences, ensuring that our vision was brought to life. The entire team was professional, responsive, and a pleasure to work with. We are thrilled with our new home and cannot thank them enough for making the building process a positive and enjoyable experience. Highly recommend Sterling Homes for anyone looking to build their dream home!
Hello Patrick, Congratulations on your new home! We appreciate you taking the time to share more about your experience, and are so happy to hear you had a positive and enjoyable homebuilding journey. Wishing you all the best in your new home!
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My first home was built by Cedarglen Homes, and their service and quality of work was way better than Sterling Home. When I was looking for upgrading my home, I did look for multiple builders in the market and I felt Sterling Homes was meeting my requirement with cost and quality but that was not the case. I am not happy with both cost and quality. I understand that cost has increased due to inflation but what about the quality. I see most of the things which used be part of standard are not part of upgrade. If that is the case, I will suggest removing the standard options as if we need to go with Standard options what Sterling has, I would have opted other builders. I am not happy with your trades as they are decentralized and there is no sequence for them and it eats lot of time and effort in finalizing.
Hello Prasana, Thank you for sharing your experience, we are sorry to hear that it did not meet your expectations. We are always reviewing our standard offerings to ensure we remain competitive in the current marketplace, whilst maintaining an affordable price point. We also appreciate your feedback on our interior selections process, and will certainly take this into consideration. If you have any quality concerns that have not been addressed with your customer care representative, please reach out to our warranty department. Thank you
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