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The house is beautiful!!
Our experience with Tilson has been a difficult experience from the onset. We contracted on 12/05/2021 at the design center in San Marcos, TX. Our initial sales rep, JR, was functional but in no way reflected any excitement or commitment to a positive buying/construction experience. During pre-construction, JR was terminated, and we were left to pick up the pieces and relay conversations and requests to a new sales associate, Hollie. Hollie was a veteran sales agent and while knowledgeable never treated us as one of her customers. Only treating us with enough care to move us from one item to the next. Hollie retired just prior to commencement of our build so we had no connection to anyone in the San Marcos office throughout the remaining process. Construction began in October 2022, approximately 300+ days from our contract date. Trade and supply chain issues aside from the events of the global pandemic we were given very minimal updates or direction during that time. Neighbors quipped if the Tilson sign in our front yard was going to become a permanent fixture of the neighborhood. Our first builder, Nolan, was fresh from working in Tilson's stakeout department and it was evident he was given little training or oversight on how to properly manage trades as well as build a quality home living up to the Tilson reputation. The job site was not kept clean, the frame was not swept, materials were strewn about, and little care was made to ensure a quality home was being constructed. This was both a reflection of Nolan's lack of knowledge as well an indictment on management for not properly training their builders on proper processes and procedures. Nolan lasted through sheetrock in April 2023 when he was terminated. Our second builder, Bejamin, arrived to pick up the construction process and during our initial meeting onsite informed us he only had a few weeks left with Tilson as he was planning on hanging his own shingle. Not the best feeling when the individual tasked with the construction of your new home is focused on starting a competing business with his current employer. At this point we could only laugh as another speed bump in the building process arose. Our third and final builder, Zach, arrived on scene in June 2023 and immediately made us wished we had a time machine and could go back to 2022 and request him as our builder. Zach impressed us with his ability to correct past mistakes as well as right the ship and get us sailing again towards completion. He was tasked with correcting a lot of errors and mistakes that were not his own and he did so with a great amount of professionalism. Zach did a wonderful job driving the construction process and we closed on 8/25/23, a mere 628 days from the time of the initial contract. Looking back at the overall process it is not one I would recommend to family or friends. I do not believe Tilson lived up to its "tradition of success" in the construction of our home. There were far too many opportunities for mistakes to creep into the process with the constant turnover. Of the five Tilson employees we interacted with during the entire process only 20% were around at completion. Working for a top 5 public home builder I understand the past few years have been unlike any the industry has ever seen. That said it is the role of management to navigate any obstacles that arise, and I firmly believe the employees of Tilson did not have the proper tools and training needed to provide us with the best experience possible. The scores reflected in this survey are not indicative of the performance of one or two employees but instead the Tilson organization.
The home was built incredibly quickly, considering its rural location. There were a few bumps in the road, but very few and most all resolved satisfactorily. My builder, Colton, was fabulous and kept me updated with upcoming scheduled items every week. He's been very responsive since as well, with the few items I needed to follow up on. Overall, very satisfied and would strongly recommend to anyone wanting to build a custom home.
We had a very good experience with Tilson and very happy with their service
From Sales to construction, we enjoyed every aspect of the process.
The sales experience upfront was very good as would be expected. The build process was delayed with process changes and less than optimal scheduling. Additionally, items required for close were promised to be fixed after closure. Once closed, the build team that promised those items were never heard from again. I still have open items nearly four months later.
Overall, the experience has been good. There have been a couple of major bumps, but they were resolved.