We are Avid Ratings, and we’ve been guiding companies like yours since 1992. As Avid’s traditional service offering, GoSurvey is a comprehensive system that changes the way your business operates. It’s more than surveys, data and reports. Employees care more and are passionate about the customer. For them, checking Avid’s Dashboard for the latest study results to have come in is a daily ritual, like checking Facebook. To get here, Avid uses a three-phase process, in which there are six steps to success.
Avid begins with a survey designed to measure the customer experience and the degree that it generates loyal customers. From this data, we can identify which customers are so loyal to your company that they are willing to sing your praises to others. If you need to improve your ratings, the Avid Advisors team is ready to work with your company to diagnose issues and implement solutions. We have strong relationships with our clients because we go beyond the survey to make sure our clients reach the highest level of success.
Our working philosophy begins with Discovery, where we learn about opportunities for improvement. We then move on to Development, where we develop strategic and tactical plans for success. Finally, we work on Implementation, where we execute for results. Within these three phases are the six steps toward building a customer-centric organization: Avid Ratings, Avid Audit, Avid Strategy, Avid Process, Avid Logistics, and Avid Training.
