TO MEASURE AND IMPROVE CUSTOMER EXPERIENCE
MADISION, WI (April 13, 2015) – Avid Ratings is excited to announce the new implementation of GoSurvey® with 15 North American homebuilding companies in the First Quarter of 2015. Avid’s GoSurvey® program thoroughly examines multiple aspects of home quality, service, processes and products, and specifies mission-critical adjustments for consistently achieving high levels of customer satisfaction.
“You don’t get the full picture with a few broad strokes,'” said Paul Cardis, Avid Ratings’ founder and CEO. “A carefully developed survey that delves into the customer experience is essential for revealing golden opportunities to be a great organization. All the relevant questions need to be asked, no stone unturned; GoSurvey® provides that information.”
In the United States, the builders implementing this innovative technology include Arizona-based AV Homes Royal Oak Division in North Carolina; Colorado-based Century Communities [NYSE:CCS]; Colorado-based Copperleaf Homes; Maryland-based Bozzuto Homes; Maryland-based Mitchell & Best Builders; Colorado-based New Town Builders; Pennsylvania-based Orleans Homebuilders; and Washington-based Merit Homes. In Canada, the homebuilders that have added GoSurvey® include Alberta-based Stevenson Homes; British Columbia-based Alair Homes; British Columbia-based Parastone Developments; British Columbia-based Qualex-Landmark Union Inc; Calgary-based Albi Renova; Calgary-based Wolf Custom Homes; and Saskatchewan-based Homes by Dream. As proven in previous successful GoSurvey® campaigns, the implementation of this product will lead to increased customer satisfaction via targeted executable tasks.
GoSurvey® is one of the innovative products in the Avid 3.0 suite, accompanied by GoTour® and GoSocialTM. Together they make the largest, most comprehensive customer experience database in North America. For more information, please visit www.avidratings.com.
About Avid Ratings
Founded in 1992, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational consulting, employee training, and innovative marketing solutions that drive home building success. Recently named one of Constructech’s most 50 innovative building technology firms, the company serves over 2,750 home builders throughout the United States and Canada. Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients. To learn more about the industry-leading Avid 3.0 suite of services (GoSurvey®, GoSocialTM, and GoTour®), visit www.avidratings.com.
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