2013 Avid Awards Honouring Home Builders with the Best Customer Experience in Canada

2013 AVID AWARDS HONOURING HOME BUILDERS WITH THE BEST CUSTOMER EXPERIENCES IN CANADA
Calgary, AB – Released April 8, 2013
Avid Ratings announces the winners of the 2013 Avid Award for Best Customer Experience in Canada. The winners and their respective awards are listed below.
Now in their tenth year, the Avid Awards are the leading industry-sponsored award program honouring the best builders in Canada for delighting homeowners. The winners of the 2013 Avid Awards will be published on AvidBuilder.com. The awards include the Avid Diamond Award, which recognizes the No. 1 builder in Canada; the Avid Gold Award, which recognizes the No. 1 builder in a province; the Avid Benchmark Award, which honours up to two builders in a province that rank among the top 25% nationwide for customer experience; and the Avid Custom Builder Award, which honours the best custom builder in Canada.

AVID DIAMOND AWARD – BEST CUSTOMER EXPERIENCE IN CANADA
Galko Homes
1401 – 28th Street North #1
Lethbridge, AB T1J 3Y5
Galko Homes was awarded the 2013 Avid Diamond Award – Best Customer Experience in Canada. The company received an Avid Index Score of 275.5 points (out of a total 300 points) as rated by their customers. 96.3% of their homebuyers said they would recommend Galko Homes to family and friends.

ALBERTA PROVINCE:
AVID GOLD AWARD – BEST CUSTOMER EXPERIENCE IN ALBERTA – SINGLE-FAMILY
Albi Homes
4770 110th Avenue SE
Calgary, AB T2C 2T8
Albi Homes was awarded the 2013 Avid Gold Award – Best Customer Experience in Alberta among single-family homebuilders. Albi received an Avid Index Score of 274.2 points (out of a total 300 points) as rated by their customers. 96.3% of their homebuyers said they would recommend Albi Homes to family and friends.
AVID GOLD AWARD – BEST CUSTOMER EXPERIENCE IN ALBERTA – MULTI-FAMILY
Brookfield Homes Calgary – MF
4906 Richard Road SW
Calgary, AB T2E 6L1
Brookfield Homes Multi-Family was awarded the 2013 Avid Gold Award – Best Customer Experience in Alberta among multi-family homebuilders. The company received an Avid Index Score of 273.3 points (out of a total 300 points) as rated by their customers. 94.8% of their homebuyers said they would recommend Brookfield Homes Multi-Family to family and friends.
AVID BENCHMARK AWARD – TOP 25% CUSTOMER EXPERIENCE OF HOME BUYERS NATIONWIDE – SINGLE-FAMILY
Brookfield Homes Calgary – SF
4906 Richard Road SW
Calgary, AB T2E 6L1
Brookfield Homes Single-Family was awarded the 2013 Avid Benchmark Award – Top 25% Nationwide for Customer Experience. The company received an Avid Index Score of 268.2 points (out of a total 300 points) as rated by their customers. 93.7% of their homebuyers said they would recommend Brookfield Homes to family and friends.
Innovations by Jayman Calgary
200, 3132-118 Avenue SE
Calgary, AB T2Z 3X1
Innovations by Jayman Calgary was awarded the 2013 Avid Benchmark Award – Top 25% Nationwide for Customer Experience. The company received an Avid Index Score of 264.7 points (out of a total 300 points) as rated by their customers. 93.1% of their homebuyers said they would recommend Innovations by Jayman to family and friends.
AVID BENCHMARK AWARD – TOP 25% CUSTOMER EXPERIENCE OF HOME BUYERS NATIONWIDE – MULTI-FAMILY
Avi Urban
245 Forge Road SE
Calgary, AB T2H 0S9
Avi Urban was awarded the 2013 Avid Benchmark Award – Top 25% Nationwide for Customer Experience among multi-family homebuilders. The company received an Avid Index Score of 270.3 points (out of a total 300 points) as rated by their customers. 94.3% of their homebuyers said they would recommend Avi Urban to family and friends.
BRITISH COLUMBIA PROVINCE:
AVID CUSTOM BUILDER AWARD – BEST CUSTOMER EXPERIENCE AMONG CUSTOM BUILDERS NATIONWIDE
G. D. Nielsen Developments Ltd.

2405 Bellevue Avenue West Vancouver, BC V7V 1E1
G.D. Nielsen Developments Ltd. was awarded the 2013 Avid Custom Builder Award – Best Customer Experience Among Custom Builders Nationwide. The company received an Avid Index Score of 292.3 points (out of a total 300 points) as rated by their customers. 100% of their homebuyers said they would recommend G.D. Nielsen Developments Ltd.to family and friends.
AVID GOLD AWARD – BEST CUSTOMER EXPERIENCE IN BRITISH COLUMBIA
Portrait Homes
Suite 200 – 6660 Graybar Road
Richmond, BC V6W 1H9
Portrait Homes was awarded the 2013 Avid Gold Award – Best Customer Experience in British Columbia. The company  received an Avid Index Score of 272.8 points (out of a total 300 points) as rated by their customers. 95.5% of their homebuyers said they would recommend Portrait Homes to family and friends.
ONTARIO PROVINCE:
AVID GOLD AWARD – BEST CUSTOMER EXPERIENCE IN ONTARIO
Mattamy Homes Ottawa
50 Hines Road, Suite 100
Ottawa, ON K2K 2M5
Mattamy Homes Ottawa was awarded the 2013 Avid Gold Award – Best Customer Experience in Ontario. The company  received an Avid Index Score of 268.9 points (out of a total 300 points) as rated by their customers. 91.7% of their homebuyers said they would recommend Mattamy Homes Ottawa to family and friends.
AVID BENCHMARK AWARD – TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDE
Mattamy Homes GTA

2360 Bristol Circle
Oakville, ON L6H 6M5
Mattamy Homes GTA was awarded the Avid Benchmark Award – Top 25% Nationwide for Customer Experience. The company  received an Avid Index Score of 267.8 points (out of a total 300 points) as rated by their customers. 92.5% of their homebuyers said they would recommend Mattamy Homes GTA to family and friends.
AVID PROVINCIAL AWARD – MOST BUILDERS RANKED IN THE TOP 25% OF ALL BUILDERS RATED IN CANADA
Province of Alberta
The Province of Alberta has been awarded the Avid Provincial Award – Best Customer Experience in Canada. The province had the most builders that were ranked in the top 25% of all builders across Canada, as measured by 10,052 customers surveyed. Stephen Amonson, incoming president of the Canadian Home Builders Association (CHBA) of Alberta accepted the award on behalf of the industry.
Avid Ratings Canada
Founded in 2003, Avid Ratings Canada is a full-service customer loyalty management firm, providing customer loyalty research, organizational consulting, employee training, and innovative marketing solutions that drive home building success. Serving over 2750 homebuilders throughout Canada and the U.S., Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients. To learn more about the industry leading Avid 3.0 suite of services (GoSurvey®, GoSocial®, and GoTour®), visit www.avidratings.ca.
Contact Tim Bailey, Division President at 416.619.4493 or email tim.bailey@avidratings.ca

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