Albi Homes Receives Highest Customer Ratings for Single-Family Category, Brookfield Residential Calgary for Multi-Family Category
CALGARY, Alberta (September 19, 2014) – In recognition of the best builders providing extraordinary customer experiences, Avid® Ratings Canada is proud to introduce its inaugural Home Quality Awards. The 2014 awards recognize the top builders in Alberta, assessing new home quality and features as measurements of achievement. During a ceremony on September 19 at BUILD 2014, the Canadian Home Builders’ Association – Alberta annual conference held in Jasper, Avid Ratings presented Albi Homes and Brookfield Residential Calgary with a Home Quality Award in the single-family and multi-family categories, respectively.
“Cultivating in-depth, longer-term consumer feedback, the Home Quality Awards set the highest standards for assessing home quality and features among builders,” said Tim Bailey, division president of Avid Ratings Canada. “We want to congratulate Albi Homes and Brookfield Residential for showcasing true leadership in the marketplace, as revealed by homeowners in their year-end survey.”
Launched in Alberta, and with plans to expand across Canada and throughout the United States in 2015, Avid Ratings created the Home Quality Awards as a means to score homebuilders among their buyers based on longer-term experience with construction workmanship and building materials used to build a new home. The 2014 awards are a result of a survey distributed to Avid’s database of Alberta warranty provider builders, in addition to other year-end and warranty surveys conducted by Avid’s Alberta clients. Approximately 100 leading builders in Alberta were studied for the 2014 awards.
“Our customers perception and acknowledgement of outstanding quality and experience is the single most important focus of the Albi strategy. We are honoured that our customers have acknowledged this after they have lived in their home and experienced Albi quality,” said Allan Klassen, president of Albi Homes. “The amazing team at Albi and their commitment to ‘sweating the small stuff’ is the key to our customers satisfaction in every way.”
“We are humbled to receive such fantastic feedback from our customers,” said Doug Owens, general manager of multi-family for Brookfield Residential Calgary. “We consider it a privilege to build Albertans their dream homes and thank our customers for continuing to choose to build with us. The Avid Home Quality Award is truly a testament to Brookfield’s promise of quality in creating the best places for Albertans to call home.”
The Avid Awards series – comprising the Avid Awards, Avid Service Awards and Avid Home Quality Awards – is regarded as a trusted benchmark of customer service performance in the home building industry. In North America, Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers by consumers since 1992.
“Builders recognized with our awards are beacons of the industry who have received the highest marks from their buyers,” said Bailey. “With the addition of the Avid Home Quality Awards, we create an even more powerful award program to monitor and recognize the builders that have the customer experience and home quality not only achieved, but also sustained over the longer-term.”
The 2014 Home Quality Award is Albi Homes’ second Avid award. The builder also received an Avid Gold Award in 2013 for customer experience through move-in.
For more information about the Avid Awards, please visit www.avidratings.ca.
About Avid Ratings Canada
Founded in 2003, Avid Ratings Canada is a full-service customer loyalty management firm, providing customer loyalty research, reputation management, organizational consulting, and innovative marketing solutions that drive home building success. Serving over 2,750 home builders throughout Canada and the United States. Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients. To learn more about the award winning Avid CX suite of services (GoSurvey®, GoSocialTM, and GoTour®), visit www.avidratings.ca.
About Albi Homes
Albi Homes was founded in 1982 by Tom Mauro and has since grown into one of Calgary’s most admired and trusted luxury homebuilders. Named for the small town in which Tom was born, Albi is built upon a solid foundation of Old World values, European craftsmanship and timeless architecture. We’re not Calgary’s largest builder, nor are we the smallest. We’re the right size to focus on our clients’ needs and deliver what we promise. For more information, visit www.albihomes.com.
About Brookfield Residential
Brookfield Residential Properties Inc. is a leading North American land developer and homebuilder with operations in eleven major markets. We entitle and develop land to create master-planned communities and build and sell lots to third-party builders, as well as to our own homebuilding division. We also participate in selected, strategic real estate opportunities, including infill projects, mixed-use developments, infrastructure projects, and joint ventures. Brookfield Residential is listed on the NYSE and TSX under the symbol BRP. For more information, visit www.brookfieldrp.com.
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