Raise Your Ratings, Build Your Stars
Through the Avid Advisor program, clients have access to deeply experienced homebuilding professionals who will assist in identifying opportunities to improve the customer experience. The goal of the Avid Advisor program is to help our clients achieve measured growth in their overall customer satisfaction ratings within one year of working with one of our Avid Advisors.
Our Avid Advisor team will collaborate closely with you to develop a holistic and complete view of your organization. After a comprehensive review of Avid GoSurveyTM results, Avid Advisors will identify ways to improve operational efficiencies and create highly-individualized strategies to optimize company performance and productivity. Our goal is to help our clients improve competitive advantage by arming them with knowledge and tools to help maximize the customer experience, and provide professional support for you and your customers along the way.
A deeper analysis of gaps in company performance in meeting the expectations of customers, as identified in Avid reports
Consultative guidance from experienced homebuilding professionals who have encountered and addressed those gaps throughout their careers
Proven solutions to performance gaps and managing the customer experience
Support where needed, including on-site visits, to ensure successful implementation of recommended changes
Results in measurable and promotable improvements and higher ratings for Avid clients