GoSurvey Background
GoSurvey

Today’s marketplace is changing quickly and you need to be ready to change with it. That’s where GoSurvey is critical to your company’s growth and evolution.

Through detailed discussion, Avid will completely assess your company’s needs in order to develop direct and relevant survey questions. When completed by homebuyers, these surveys produce insights that generate maximum returns.  Furthermore, you’ll have access to homebuyer shopping data through Avid’s database–the industry’s largest information hub.

Our straightforward surveys receive high response rates and expose genuine opportunities for improving customer experience within your company. GoSurvey will generate a report on your CX dashboard revealing your score against competitive benchmarks and customer experience trends, while highlighting recurring events so you can take action when needed. These reports automatically update with each new survey, and you’ll even be able to identify and proactively reach out to dissatisfied customers.

Additionally, GoSurvey can be integrated with your GoTours to assess their impact on customer engagement, while premium testimonials can be automatically shared via GoSocial.

GoSurvey is the key to unlocking the proven AvidCX system: Engage, Measure, Market and Win.

Knowledge is power. Let GoSurvey become the most powerful tool for growing your company.

TYPES OF SURVEYS: Click here to learn more about our suite of survey options.

  • Construction Process: Designed as an early warning system, this survey determines if your customers’ expectations are being met during this critical phase of the builder/buyer relationship.
  • Move In Experience: By collecting historical data, this survey allows you to compare present and past performance. One month after closing, homeowners are asked about every aspect of their experience, from the sales process to referral intentions, and everything in between.
  • Warranty (Mid Year): Your costs can escalate without a solid service program. This survey focuses specifically on the performance of your service program while the buyer is living in the home. How does your team perform?
  • Year End Homeowner Survey: This 104-question survey is conducted one year after closing and is the industry’s most effective measures available of long-term happiness and loyalty.
  • Retroactive Homeowner Survey: Allows you to set a past performance baseline to gauge your ongoing success. Perfect for finding out how you fare today compared to last year.
  • Sales Prospect Feedback: Captures prompt feedback from prospective customers who have visited your sales centers or model homes, asking them to evaluate their experience and define their purchasing intentions.
  • Trade Partner Feedback: Because attitudes can have a lasting effect on productivity, this survey identifies possible issues that may be affecting the relationship between your business and your trade/supplier partners.
  • Employee & Associate Feedback: Finds out how satisfied your team members are with your company.

Click here to contact us and discover more about GoSurvey!

WEB-ENABLED DASHBOARD: Click here to learn how your surveys can be organized and displayed.

  •  Confidentially compare your survey results with those of your competitors.
  • Find out how your new products are performing.
  • Discover areas that are most in need of improvement and those of greatest success.
  • Receive notifications when a survey comes in above or below a certain threshold.
  • Tie survey results to employee compensation, if you so choose.
  • Obtain detailed explanations of your survey results.

Click here to contact us and discover more about GoSurvey!

VIDEO REPORTS®: Click here to learn how Video Reports help you to easily understand your survey results.

  • Created to help you fully understand your survey results, the 10-minute or less videos are presented to you as a screencast, accompanied by a detailed explanation recorded by one of our survey experts.
  • Video reports eliminate long meeting times and added travel costs.
  • Can be sent to you free of charge twice per year to provide a general overview of your results, or focus on specific sections upon request.

Click here to contact us and discover more about GoSurvey!

AVID REPUTATION FIREWALL®: Click here to learn about our powerful reputation management program!

Avid’s Reputation Firewall provides a complete solution for preventing poor online ratings from damaging a builder’s reputation, while enhancing it with positive reviews. Works with most review sites, such as Google Reviews, Yelp, Yahoo!, Citysearch, Insider Pages, Better Business Bureau and the social media sites: Facebook, Twitter and LinkedIn.

David Simon

“It’s about really building great relationships with your customers, understanding what works and what doesn’t work. We call them opportunities for improvement, over at Veridian…that data diving and information helps us to become a better company.”

David Simon
Veridian Homes