Simply put, GoTour allows you to deepen the engagement prospects have with your company and your offering by allowing them to virtually tour your model homes, pre-select products, build wish lists, and more. This experience occurs on your website, or via the GoTour mobile app.
Importantly, the GoTour experience takes place before a prospect makes you aware of their interest–at the crucial “research phase” of the home buying process. If you don’t elevate their experience during this phase, they’ll never contact you. Worse yet, you’ll never know that you missed the opportunity.
But you have no need to worry, because GoTour has helped you to elevate CX before the prospect has chosen who they’ll contact–and they’ve chosen to tour your model home.
Again, GoTour is there to help you elevate CX–this time, in-home.
When prospects arrive, you’ll simply hand them an iPad with GoTour installed. As they tour the model home, the application will highlight the home’s features and the options available. And as you can imagine, an interactive experience like that will set you and your home apart from the competition.
In the end, the CX equation is quite simple: A deeper engagement improves customer experience; better customer experience makes it more likely that they’ll select you over your competition; and more conversions equals greater success.
Contact Avid today, and let us put this CX equation to work for you.