Best Builders in the U.S. Honored With 2013 Avid Awards for Home Buyer Customer Experience

BEST BUILDERS IN THE U.S. HONORED WITH 2013 AVID AWARDS FOR HOME BUYER EXPERIENCE
Madison, WI – Released April 17, 2013
Avid Ratings announces the winners of the 2013 Avid Award for Best Customer Experience in the U.S. The winners and their respective awards are listed below.
Now in their tenth year, the Avid Awards are the leading industry-sponsored award program honoring the best builders in North America for delighting homeowners. The winners of the 2013 Avid Awards will be published on AvidBuilder.com. The awards include the Avid Diamond Award, which recognizes the No. 1 builder in the U.S.; the Avid Gold Award, which recognizes the No. 1 builder in a U.S. region; and the Avid Benchmark Award, which honors builders in a region that rank among the top 25% nationwide for customer experience. Homeowners throughout the U.S. were surveyed January – December 2012.
AVID DIAMOND AWARD BEST CUSTOMER EXPERIENCE IN U.S.
The Green Company Plymouth, MA
The Green Company was awarded the 2013 Avid Diamond Award Best Customer Experience in the U.S. The Green Company, representing the Northeastern Region of the U.S., topped the U.S. field nationwide with the highest Avid Index score for customer experience. 99% of their home buyers said they would recommend The Green Company to family and friends.
AVID CUSTOM BUILDER DIAMOND AWARD
Estes Builders, LLC
Sequim and Poulsbo, WA
Estes Builders was awarded the 2013 Avid Custom Builder Diamond Award for Best Customer Experience among all custom home builders in the U.S. Estes topped all U.S. small volume builders with the highest Avid Index for customer experience.  98% of their home buyers said they would recommend Estes Builders to family and friends.
WESTERN REGION:
AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN WESTERN U.S.
Meritage Homes – Las Vegas

Las Vegas, NV
Meritage Homes – Las Vegas was awarded the 2013 Avid Gold Award Best Customer Experience in the Western Region. Meritage topped all western U.S. builders with the highest Avid Index for customer experience.  96% of their home buyers said they would recommend Meritage Homes – Las Vegas to family and friends.
Abrazo Homes
Albuquerque, NM
Abrazo Homes was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Abrazo Homes’ Avid Index score for customer experience ranks among the top 25% of all builders in the U.S.  96% of their home buyers said they would recommend Abrazo Homes to family and friends.
NORTH CENTRAL REGION:
AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN NORTH CENTRAL U.S.
Veridian Homes

Madison, WI
Veridian Homes was awarded the 2013 Avid Gold Award Best Customer Experience in the Midwest Region. Veridian topped all Midwest builders with the highest Avid Index for customer experience. 94% of their home buyers said they would recommend the Madison, Wisconsin builder to family and friends.
AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDE
Olthof Homes

St. John, IN
Olthof Homes was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Olthof Homes’ Avid Index score for customer experience ranks among the top 25% of all builders in the U.S.  95% of their home buyers said they would recommend Olthof Homes to family and friends.
NORTHEASTERN REGION:
AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN NORTHEASTERN U.S.
Toll Brothers New Jersey (NJ)
Corporate Office: Horsham, PA
Toll Brothers NJ was awarded the 2013 Avid Gold Award Best Customer Experience in the Northeastern Region. Toll Brothers NJ topped all northeastern region builders with the highest Avid Index for customer experience. 97% of their home buyers said they would recommend the Toll Brothers New Jersey division to family and friends.
AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDE
Toll Brothers New Jersey Urban (NJU) 

Corporate Office: Horsham, PA
Toll Brothers NJU was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Toll Brothers NJU’s Avid Index score for customer experience ranks among the top 25% of all builders in the U.S. 94% of their home buyers said they would recommend the Toll Brothers New Jersey Urban division to family and friends.
SOUTH CENTRAL REGION:
AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN SOUTH CENTRAL U.S.
Sitterle Homes – Austin

Austin, TX
Sitterle Homes – Austin was awarded the 2013 Avid Gold Award Best Customer Experience in the South Central Region. Sitterle topped all South Central region builders with the highest Avid Index for customer experience. 95% of their home buyers said they would recommend the Austin, Texas home builder to family and friends.
AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDE
Ideal Homes

Norman, OK
Ideal Homes was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Ideal’s Avid Index score for customer experience ranks among the top 25% of all builders in the U.S.  95% of their home buyers said they would recommend the Norman, Oklahoma builder to family and friends.
Tilson Homes
Austin, TX
Tilson Homes was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Tilson’s Avid Index score for customer experience ranks among the top 25% of all builders in the U.S.  94% of their home buyers said they would recommend Tilson Homes to family and friends.
SOUTHEAST REGION:
AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN SOUTHEAST U.S.
Mungo Homes

Savannah/Hinesville, GA
Mungo Homes was awarded the 2013 Avid Gold Award Best Customer Experience in the Southeast Region. Mungo topped all Southeastern region builders with the highest Avid Index for customer experience. 94% of their home buyers said they would recommend Mungo Homes to family and friends.
AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDE
Baker Residential Carolinas

North and South Carolina
Baker Residential Carolinas was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Baker Residential’s Avid Index score for customer experience ranks among the top 25% of all builders in the U.S. 97% of their home buyers said they would recommend the Baker Residential Carolinas to family and friends.
Mattamy Homes Orlando
Orlando, FL
Mattamy Homes Orlando was awarded the 2013 Avid Award Top 25% Experience of Home Buyers Nationwide. Mattamy’s Avid Index score for customer experience ranks among the top 25% of all builders in the U.S. 94% of their home buyers said they would recommend Mattamy Homes Orlando to family and friends.
About Avid Ratings
Founded in 1993, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational consulting, employee training, and innovative marketing solutions that drive home building success. Serving over 2,750 home builders throughout the U.S. and Canada, Avid maintains North America’s largest database of home buyer satisfaction to benchmark its clients. To learn more about the industry leading Avid 3.0 suite of services (GoSurvey®, GoSocial®, and GoTour®), visit www.avidratings.com.
Contact: Melissa Berry, Client Service Coordinator, Avid Ratings, 608-824-2514 or email melissa.berry@avidratings.com.

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