Building Product Manufacturers
Avid Measures More
Consumer product ratings are just one part of what’s important to manufacturers. Avid Ratings can measure and analyze the total brand experience manufacturers deliver to homeowners and professionals alike throughout the supply chain. We then syndicate reviews on all major retail websites to build positive brand awareness.
Beyond consumers, manufacturers cannot be successful without satisfying the needs of their business-to-business partners. Likewise, the quality of what these partners provide can impact the reputation of the manufacturer. Avid tailors its surveys and analysis to reveal the attitudes and performance of everyone who is important to your business.
- Sales & Service Staff
- Distributors & Dealers
- Specialty Contractors
Beyond just product quality ratings, Avid measures and analyzes more of what people value, from the factory floor to consumer use, and every step in between.
- Product design
- Damage-free shipments
- On-time complete delivery
- Ease of ordering and tracking
- Education and training
- Specification and marketing tools
- Sales and service support
- Brand reputation
- Team performance
Avid Ratings provides a customized digital dashboard that merges who’s important with what’s important, providing manufacturers with 360° vision of brand performance up and down the supply chain. You can compare your scores against competitive benchmarks and customer experience trends, while highlighting recurring events so you can act when needed.
These reports automatically update with each new survey, and users can identify and proactively reach out to dissatisfied customers.
- Confidentially compares survey results with those of competitors.
- Reveals how products and services are performing.
- Identifies areas that are most in need of improvement and those of greatest success.
- Discloses and compares performance throughout the supply chain.
- Delivers notifications when a survey comes in above or below a certain threshold.
- Links survey results to employee compensation, if so chosen.
Avid’s strategic guidance services team provides manufacturers with deeply experienced homebuilding professionals who assist in identifying opportunities to improve the customer experience.
- Provides a holistic view of your organization.
- Identifies ways to improve operational efficiencies.
- Strengthens the customer experience.
- Builds brand relationships and loyalty.
- Builds positive brand visibility
Avid Ratings transforms positive product and services reviews into positive awareness. Through syndication, product manufacturers can amplify their reviews on all major retail websites such as Lowes.com, Homedepot.com, Walmart.com, build.com and many more. Dozens of product manufacturers are benefiting from the thousands of positive impressions being generated by Avid Ratings.