Cardel Homes Selects Avid Ratings Canada® to Provide Customer Satisfaction Research

Calgary, AB (January 31 2014)
Cardel Homes, a highly respected home builder operating in the housing market for over 41 years,  has selected Avid Ratings Canada® to provide research services for two customer experience survey programs employed along the Cardel home buying experience.
Cardel Homes VP of Operations Jason Huber remarked “Cardel Homes is very excited to be working with the Avid Ratings team again and look forward to the value they have to offer and the expertise in customer service that they are known for.  With the surveys provided by Avid Ratings, Cardel Homes looks forward to being able to learn from and serve our customers better for many years to come.”
Avid Ratings, North America’s largest residential housing customer experience research/survey company, caters to over 2000 building companies in Canada and the U.S.  The company surveys over 150,000 homebuyers annually and  is the survey provider to over 1500 Canadian building companies through Avid’s current arrangements with five of Western Canada’s third party warranty providers. This includes Progressive Home Warranty which provides Cardel Homes and all of their builder members with a complimentary 90 Day Avid “Post Move In” survey program.
“Cardel’s decision to add Avid’s expanded survey program and consulting to their current Progressive supplied program will deliver them the detailed customer/business intelligence they are looking for and will elevate the customer experience they currently deliver to new heights said Greg Stolz, General Manager of Avid Ratings Canada
“We are thrilled to welcome them to our current portfolio of industry leading builders and look forward to providing many years of great value to them as they continue to be one of Alberta’s leading choices in home building.”
Cardel Homes
Founded in 1973 and celebrating four decades of home building in 2013, Cardel Homes http://www.cardelhomes.com is a family-run success story that began with Del and Caryl Ockey (Car-Del) building their own home which had friends and others asking them to build one for them. Since then Cardel Homes has built over 8000 homes and operates in Calgary, Ottawa, Tampa Fla and Denver Co.
AVID Ratings Canada
Founded in 1993, Avid Ratings (www.avidratings.com) is a full-service customer loyalty management firm, providing customer loyalty research, organizational strategies, employee training, and proprietary solutions to the home building industry. In 2003, Avid Ratings Canada was created to help leading Canadian home builders improve referrals, margins, and long-term customer loyalty. Today, providing surveys to more than 2000 builders, Avid is the leading provider of customer loyalty management services in Canada and the U.S.

For more information please contact Greg Stolz, General Manager, Avid Ratings Canada,
1-888-503-7853 or email greg.stolz@avidratings.ca

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