Welcome to the Newest Avid Ratings’ Customers

Published January 15, 2021
Last updated February 16, 2021

Welcome aboard to our newest homebuilders. We look forward to serving their survey and customer experience needs!

McStain Neighborhoods

Location: Denver, CO
Website: www.mcstain.com
Joined Avid: January 2021
Why they chose Avid: McStain was using internal surveys, but looking for a platform that could provide a toolset to systematically capture customer data, view backend reporting, and manage their online reputation. They were also interested in Avid’s integration with their CRM, Lasso, and the Zillows Builder Ratings & Reviews feature, which is powered by Avid’s platform, AvidCX.

Omega Builders

0Website: www.omegabuilders.com
Location: Temple, TX
Joined Avid: December 2020
Why they chose Avid: Omega was using another survey program for internal purposes only to keep track of closing data, but they needed to ramp up their survey efforts with the growth of their company and chose Avid to ensure their initiative is successful. 

G Group Development

Location: Kelowna, BC
Company website: www.ggroup.ca
Joined Avid: December 2020
Why they chose Avid: G Group had chosen not to use surveys in the past because of their small number of closings, but knowing Avid Ratings’ great reputation for some time, they chose to use Avid’s platform to uncover additional customer data that will be useful to them in future builds and as their company grows.

Homes by Dickerson

Location: Raleigh, NC 
Website: www.homesbydickerson.com
Joined Avid: December 2020
Why they chose Avid: HBD switched to Avid from another survey management platform. Their VP of Sales & Marketing, Brooke Carroll, was a huge fan of Avid since she worked with us at another homebuilder in Raleigh. Their goals with Avid are to continue keeping a pulse on the company as it grows, to ensure they provide an excellent customer experience.

Mosaic Homes

Location:  Toronto, ON
Website: www.mosaikhomes.com
Joined Avid: November 2020
Why they chose Avid: Mosaic was new to customer experience tracking and had not yet deployed a survey or customer experience management program. They saw the value and positive impact on ROI our platform has, encouraging them to take the next step.

William Ryan Homes

Website: www.williamryanhomes.com
Location:
Chicago, IL
Joined Avid:
October 2020
Why they chose Avid:
William Ryan Homes was previously using another survey company, but lacking the platform power needed to support them during their growth. Avid Ratings provided them a more robust system.


SR Homes 

Location: Cumming, GA 
Website: www.srhomes.com
Joined Avid: September 2020
Why they chose Avid: SR Homes also came to Avid from another survey solution because of the ease of using the Avid platform and ability to send automated reports. The Zillow feature was also a large factor in their decision to switch and their CFO, Mark Willis, worked with Avid at another homebuilder. They look forward to receiving better insight for internal and external purposes, including performance reviews to understand the areas they excel in and the areas they need to improve.