Avid Ratings provides a customized dashboard revealing your scores against competitive benchmarks and customer-experience trends, while highlighting recurring events so you measure, monitor, and optimize the experience real-time, creating loyal brand advocates along the way.
- Avid Reports® confidentially compares results with others in the industry.
- Monitor trends overtime.
- Reveals how products and services are performing.
- Identifies areas that are most in need of improvement and those of greatest success.
- Discloses and compares performance throughout the supply chain.
- Receive notifications on items that deserve immediate attention.
- Links performance metrics to employee and/or partner compensation, if so chosen. Internal collaboration to effectively resolve items that need attention.