AVID RATINGS AND 2-10 HOME BUYERS WARRANTY ANNOUNCE NATIONAL PARTNERSHIP TO HELP HOME BUILDERS IMPROVE THE QUALITY OF BUILDING AND THE EXPERIENCE OF HOMEOWNERSHIP
Powered by 2-10 HBW’s warranty programs and Avid’s leading customer service technology, builders can improve and protect their companies
MADISON, Wis. (January 9, 2017) – Avid Ratings, a leading customer satisfaction provider, and 2-10 Home Buyers Warranty (2-10 HBW), a leading new construction warranty provider, announced today a newly formed partnership for the building industry. Combining more than 60 years experience, the new partnership will improve home buyers’ experiences, reduce expenses for builders and mitigate the risk of homeownership. The partnership will help builders across the country leverage Avid and 2-10 HBW’s collective products and services to best improve and protect their companies.
“Successful builders realize that the home building process doesn’t stop once a home is built and buyer satisfaction goes beyond a smile of a salesperson – homeowner satisfaction goes deep into the materials that make up a house in addition to service,” said Paul Cardis, CEO and founder of Avid Ratings. “Happy customers – and unhappy customers – share their views online. By having a well-built home and solid home buying experience, plus a strong warranty to back it up, home builders can stay ahead of the curve and delight customers. The Avid – 2-10 HBW program will help accomplish that.”
Through the Avid – 2-10 HBW program, builders new to both Avid and 2-10 HBW can implement Avid’s GoSurvey platform (which collects and stores vital, actionable data from customer experiences and reviews) into their organizations at a reduced rate. Builders will receive favorable pricing from 2-10 HBW with the builder’s willingness to share its customer satisfaction results with 2-10 HBW. Each client is eligible to participate in an annual 2-10 HBW Customer Satisfaction Award, powered by Avid Ratings. Additionally, builders can benchmark their organization against builder peers within the extensive Avid database, the largest in the industry, with more than 2000 active home building clients.
“Our mission is to provide protection, and reduce and transfer risk through our warranty program for builders for the benefit of homeowners,” said National VP of Sales – New Home, Sue Sichler, at 2-10 HBW. “Our partnership with Avid will provide post-closing customer satisfaction awareness to our builder members, access to risk mitigation subject matter experts, general liability insurance options, and special pricing opportunities.”
About Avid Ratings
Founded in 1992, Avid Ratings Co. (avidratings.com) is a full-service customer experience (CX) firm dedicated exclusively to helping residential construction companies maximize customer value, increase sales velocity, and grow market share. Avid develops and implements end-to-end voice of customer (VoC) and integrated marketing technologies for attracting, delighting, and activating loyal home building and remodeling customers. Avid Ratings currently serves over 2,000 residential construction companies throughout North America and is ranked among the “50 Most Influential Tech Companies in Residential Construction” by Constructech magazine.
About 2-10 Home Buyers Warranty
For more than 36 years, 2-10 Home Buyers Warranty has offered the most comprehensive warranty programs and products available. One out of every seven new construction homes built in the United States includes a 2-10 HBW insurance-backed structural warranty, making them the nations industry leading warranty provider. To protect the home’s systems and appliances, a Home Warranty Service Agreement may assist homeowners with eligible repairs, when a breakdown occurs. The insurance-backed structural warranty is only available to home builders, and the Home Warranty Service Agreement is available to builders, real estate professionals, and homeowners. For more information about 2-10 Home Buyers Warranty, visit 2-10.com or call 877.777.1344.
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