Avid Ratings Canada Clinches SAM Award, Service Provider of the Year
CORONA—Pardee Homes’ Inland Empire Division received the 2015 Avid Benchmark Award at the 12th annual Avid Awards held at the Avid Conference on Aug. 13 in Madison, Wis. This prestigious award, based on the new home purchasing experience within the first 90 days of home ownership, is measured by the New Home Move-In Experience Survey; the award is given to the second and third-place builders that rank among the top 25 percent nationwide. Pardee Homes’ Las Vegas division was also a winner in this category.
The Avid Awards are regarded as a trusted benchmark of customer service performance in the home building industry and the Avid Ratings has long been at the forefront of the industry in bringing transparency of building performance to consumers by consumers since 1982. Pardee Homes was honored to receive the Avid Cup and Avid Diamond awards for highest customer ratings nationwide in 2014, and the company’s continued commitment to customer service is reflected in the recognition it received this year by receiving the Benchmark Award as well as awards for sales, design and customer service.
“The Avid honors validate the dedication our entire workforce brings to the job every day, and we’re so pleased our buyers have recognized our efforts,” said Pardee Homes Division President Mike Taylor. “Commitment to excellence is a core value of each and every one of our team members; we are proud of everyone and congratulate those in our company in the sales, design and customer service departments who stood out this past year resulting in the Avid Benchmark Award.”
The 2015 Avid Awards included a record number 930 qualifying builders, representing the largest assessment of homebuyer satisfaction in North America. Home building companies included in this year’s study represented 25 percent of the largest publically traded NYSE/NASDAQ builders, nearly 38 percent of North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast.
Avid Ratings also bestowed Avid Service Awards on 21 employees from Pardee Homes’ Inland Empire, San Diego and Las Vegas Divisions. The 21 winners included project superintendents, customer service associates, sales representatives and new home designers. Among the Inland Empire Division recipients are Jodi Bettarel, Kirsti Peffers, Lu Di-Palma-Mills and Melonique Jones, Pardee Homes’ sales representatives; Lisa Nussbaum, design counselor; and Kim Eldred and Sean King, customer service associates.
“Avid’s proven methodology provides us with an important tool for assessing home quality, homeowner satisfaction and homeowner willingness to refer friends and family,” Taylor said. “This helps our homebuilding and customer service teams see where and how to make additional improvements.”
Established in 1921, Pardee Homes creates new homes and communities for first-time through luxury homebuyers. It was among the first to embrace master-planned community concepts; green homebuilding measures; environmentally sensitive development practices; and customer-focused processes for new home purchase.
Pardee Homes is a member of TRI Pointe Group, a family of premium regional homebuilders supported by the significant resources, economies of scale and thought leadership of a national foundation. The family also includes Maracay Homes in Arizona, Quadrant Homes in Washington, Trendmaker Homes in Texas, TRI Pointe Homes in California and Colorado, and Winchester Homes in Maryland and Virginia – all together making TRI Pointe Group one of the largest homebuilding companies in the U.S.
Founded in 1993, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational consulting, employee training, and innovative marketing solutions that drive home building success. Serving over 2,750 homebuilders throughout the U.S. and Canada, Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients.