Madison, WI – Released January 31, 2014

Avid Ratings proudly announces the second annual 2014 Avid Service Award™, Best Employees in Customer Satisfaction Nationwide.

Home building employees who scored above the top 5th percentile in customer satisfaction are recognized from among thousands of employees rated in the Avid Ratings GoSurvey^® program. Exemplary employees in Sales, Design, Construction and, for the first time, Customer Service, are presented the Avid Service Award™ for their achievements in delivering outstanding service to customers.

“The Avid Service Award is the first award program to honor exceptional home building employees located throughout the U.S.,” says Paul Cardis, CEO and founder of Avid. “We are proud to recognize these special individuals, professionals who commit themselves every day to delivering exceptional homes and ensuring every home owner is thoroughly delighted with the major investment they’ve made.”

The winners of the 2014 Avid Service Award™ were selected according to customer satisfaction scores directly tied to performance on the Avid survey, provided they had a representative sample of more than 12 completed surveys over a 12 month period. The results were based on surveys taken by customers who closed on new homes between July 2012 and June 2013.

Each award winner will be provided a media kit that will include the official Avid Service Award™ trademark that the employee may display in their email signature, on their letterhead and as a lapel pin they may wear.

The winners of the 2014 Avid Service Award™ include (listed in company order):

2014 Best Sales Counselors in the U.S.:

2014 Best Project Superintendents in U.S.:

2014 Best Design Counselors in U.S.:

2014 Best Customer Service Associates in U.S.:

Avid Ratings

Founded in 1992, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational strategies, employee training, and proprietary solutions to improve the home buying experience and referral sales. Serving over 2800 companies in throughout North America, Avid maintains the largest customer satisfaction database within the home building industry. Avid assesses homebuyers’ experiences and then provides focused business solutions via its flagship software Avid 3.0 to improve customer engagement, referrals, and overall profitability.

Contact: Melissa Berry, Client Service Manager, 608-239-0354, or via email at melissa.berry@avidratings.com.