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Rinnai

Verified customer product ratings, model details, and review feedback.

Direct Vent Wall Furnace CT Series
R

Model: EX38CTWP

AvidCX Verified

Direct Vent Wall Furnace CT Series

4.5 from 99 ratings

Q-Series Condensing 95.0% Combination Propane Gas Boiler with 175,000 BTU Input

  • Input Range 13,200 - 36,500 BTU/hr
  • Capable of heating your whole home or complementing your existing heating system (Heating area varies by geographic region and location of install within the home)
  • Save energy – and money with Rinnai’s modulating technology which produces the specific level of heat needed.
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CUSTOMER REVIEWS
5 Stars
67%
4 Stars
23%
3 Stars
5%
2 Stars
2%
1 Stars
2%

4.5 from 99 ratings

"Came with home"

Nic Mar 16, 2022

4.0

Works fine. Was installed by previous owner.

"Rinnai 36,000 BTU Furnace"

Jose' Mar 8, 2022

5.0

It will heat a 30 x 30 foot room with no problems! The unit is small, very quiet and very unobtrusive.

"Customer review"

Anonymous Dec 23, 2021

5.0

"Great heater"

NNYTugger Dec 5, 2021

5.0

Replaced our Monitor kerosene heater with the Rinnai propane heater. This is our main heat source and we live in Northern New York in the tug hill region. This heater has been great, house is nice and warm and very efficient, from October to December 1, used 82 gallons of LPG. I huge cost savings when compared to kerosene! I would recommend this heater to anyone looking to make a change.

"Rinnai wall heater evaluation"

Jewan Nov 29, 2021

4.0

Had it installed by Home Depot on October 1st 2021, love the one button on/ off operation, love no pilot light to mess with, love built in humidifier, heats really well, it's quiet but haven't had it long enough to properly evaluate it's performance and reliability but so far so good.

"Space Heater EX38 CT"

Malink Nov 21, 2021

4.0

This heater provides a nice steady heat. It is a bit louder than a Toyo oil heater though

"Customer review"

Anonymous Nov 13, 2021

5.0

It does make more noise then I was expecting.

"Excellent products. Suited my need and very good experience overall. The fulfillment was difficult with both Amazon and Birch lane . The product was available at Rinnai warehouse but birch lane said it was back ordered. I had to call Rinnai and Birch lane customer service to get them to talk to each other and secure shipment of the unit. Also the installation manual needs improvements specially the parts referencing"

NorthCabin Nov 12, 2021

5.0

Excellent products. Suited my need and very good experience overall. Efficient, easy to install. It is best to install with the wall thermostat kit

"Third Rinnai ductless furnace"

Anonymous Nov 11, 2021

5.0

Quit, efficient, economical and adds much comfort to our basement and family room.

"Customer review"

Anonymous Nov 11, 2021

5.0

"Warm and cozy"

Toasty Nov 5, 2021

5.0

I love the fact that you can program the Rinnai to keep the house warm and to turn off when heat isn't needed. This is a great product and I'm totally satisfied.

"Customer review"

Anonymous May 13, 2021

4.0

"Customer review"

Anonymous May 5, 2021

5.0

We have had this unit for 6 months and have 2 other Rannai heaters. They work really well and highly recommend this product.

"Great product. Exceeded expectations "

Doug May 5, 2021

5.0

Very efficient, looks great

"We bought this heater to warm up only a small section of the house that did not get as much heat. Unless it gets to 0 degrees or below, we now find that it can heat our entire house of 1750 square feet. The heater puts out heat very quickly, very warmly, and very quietly. It is simple to use ."

Giuseppe Apr 23, 2021

5.0

We like the simplicity of operation and the amount of high heat that it can put out!

"EX38 Vented Heater is poorly designed. Defective on day 1. "

Not an EX38 Fan Apr 6, 2021

0.0

The EX38 vented heater seems to have a basic design flaw. The blower was defective from day 1 and I could not use the heater. The replacement blower is scheduled to arrive in 6 weeks. The out of balance blower fan is the problem. There are many complaints about this problem in the reviews of this heater. The blower consists of two fans on two shafts that extend out from the motor. The shafts only have support (bearings ) on the motor side. It should have support on both sides of the shaft for each fan. Take a look at the diagram in the owner's manual.

"Easy to install yourself. "

131DoeCircle Mar 12, 2021

4.0

The Rinnia lp direct vent was easy to install once the proper accessories were acquired.

"both units were defective on installation. one was replaced. waiting for installer to fix other one"

labrador1a Mar 4, 2021

2.0

one works good. one is extremely loud

"Quality product"

JD Mar 3, 2021

5.0

6 months

"Clark"

Rand Mar 3, 2021

0.0

I had a Rinnai 38 series installed in my basement about two months ago to supplement my heat pump system. It is fantastic ! It keeps my heat pump from turning on the full electric heater elements which consume 20KW of power. My basement used to be about 2 degrees cooler than the main level; now it is as warm as upstairs. The unit is not too noisy and I like that it is thermostat controlled so it comes on and off to maintain a set temperature.

1