"We love it!"
Slim Jul 20, 2022
We love the fact that it only heats water when you want it.
RECOMMENDED
"Excellent piece of equipment "
Get this machine! Jun 3, 2022
If you're on the fence abt a tankless, GO FOR IT.. They are easy to maintain, super fast hot water, sleek looking on the outside of your house and more sustainable in general as there is not a whole tank of water standing waiting for you to use it.. They just make sense.. I will most likely not go back to a tank heater again as my experience with Rinnai has ben so good.
RECOMMENDED
"I bragged on the product until I needed spare parts support "
DD69 Mar 4, 2022
Features I like
Cheaper to use versus a tank
Easy to flush for yearly maintenance
Mine is mounted on an outside wall so does not use internal space
What I did not like
The one and only problem that I did have was the circuit board failed and a replacement part was no longer available
So I had no option but to replace with new model
RECOMMENDED
"Customer review"
Disappointed User Mar 2, 2022
I live in a 2 story home. The Builder provided the Rinnai system. In order to get Hot Water I have to run the water for 5 minutes downstairs and almost 10 minutes upstairs. To get hot water at a sink you have turn on more than one faucet at the same time. Very displeased with the system.
"Perfect replacement for old water heater"
67'BlackBird Dec 2, 2021
Easy to install & operate
RECOMMENDED
"Worth going with gas just not with this brand "
Grhim Dec 2, 2021
It does not heat fast , wastes so much water , it’s next to the faucet , also . Rinnai cheated us they gave our rebate to the builder , I paid the builder to get this installed and use it , so I shd get the rebate for gas , but they sold cheap to the builder
"It's great to have a small outside water heater that is efficient and doesn't waste space in the house"
Owl Dec 2, 2021
Have had the unit 3 months
RECOMMENDED
"So far, so good!"
RedoCouv Dec 1, 2021
Installation was straightforward. The instructions are very clear. We have this Rinnai and a comparable Rheem; both are functioning flawlessly. I've recommended both brands with confidence.
RECOMMENDED
"Good Product "
tanders Dec 1, 2021
Quick hot water
RECOMMENDED
"Waiting for Hot Water"
Lil P Dec 1, 2021
Takes a while for the hot water to come out of the tap, therefore feels like you're wasting water. I'm in California drought area.
RECOMMENDED
"Customer review"
Anonymous May 21, 2021
RECOMMENDED
"Customer review"
Anonymous Apr 26, 2021
RECOMMENDED
"Warranty on Parts from ten years to two years and free service for one year collapsed due to so many conditions. like force majuro , power surge, natural disasters etc etc. Practically warranty coverage is just a marketing gimmick ."
concerned Apr 7, 2021
Product is not bad but do research for other compatible products.
"General comment"
Mt general Apr 6, 2021
Water is super hot.. recommend use a water circulation pump if heater is far away from faucets though ( mainly bath tub)
RECOMMENDED
"Customer review"
Anonymous Apr 6, 2021
RECOMMENDED
"Customer review"
Anonymous Mar 19, 2021
"Works exactly as advertised!"
Anonymous Mar 12, 2021
Having on demand hot water instead of water heater tank has been great. It doesn't take up any space inside the home or garage as the unit sits just outside. We've had several showers happening at once and the hot water never dissipated.
RECOMMENDED
"Temps d'attente"
Nic Maggio Mar 11, 2021
ca prend du temps avant que l'eau chaude arrive au lavabo
"Great, but pipe burst in snow storm. "
Dallas Mar 6, 2021
This works great, but a pipe burst during a snowstorm. I had called customer service when I first bought the water heater. They told me I didn’t need to build an enclosure or buy a cover for the water heater, even during a freeze. A pipe burst during a snowstorm, and they told me the warranty doesn’t cover it.
RECOMMENDED
"Superior quality well worth the money"
Scott G Mar 5, 2021
I just replaced a 15 year old Rinnai that never needed any servicing. It was still working great, but replaced it to be sure not to be without hot water. I will never buy a different type of water heater. It is a game changer versus tank water heaters.
RECOMMENDED