Articles
The latest information and insights on marketing, sales, building trends, and data-driven growth for the housing industry.
Homebuilder communication has had a large effect on buyer satisfaction during these lonely times
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Evergrande debt crisis in China Highlights Risks for Developers
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Real Estate Boom or Bubble?
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Pandemic Product Deltas
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5 Customer Experience Metrics to Start Measuring Now
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Review Gating: Its Surprisingly Damaging Affect on Business
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5 Ways Benchmarking Can Upgrade Business Operations and Increase ROI
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How to Build a Customer-Centric Culture
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Survey Error: How it Impacts Accuracy and How to Minimize it
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Survey Response Bias: What it is and How to Minimize it
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3 Tips to Get Better Survey Response Rates From Your Customers
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How Each Homebuilding Company Department Benefits from CX Management
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5 Common Homebuyer Pain Points During the Homebuilding Process (and How to Address Them)
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4 Reasons Why Unsatisfied Customers Don’t Complain (and Why You Want Them to)
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7 Ways Housing Industry Awards Benefit Business Growth and Reputation
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Homebuyer Journey Map Series: Warranty & Relationship Phase
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