3.9

Move-In Experience Survey (30-90 days post move-in)

44 CUSTOMER REVIEWS

  • 5 star

    41.8%

  • 4 star

    38.8%

  • 3 star

    16.4%

  • 2 star

    1.5%

  • 1 star

    1.5%

3.8

Home Quality

4

Overall Service

3.6

Time Taken to Correct Items

4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Grandview, October 2018

2.5

Liked Most

Kerri, Sales, was always professional in her approach and showed a willingness to assist and turn thing around. As were Michelle & Yuka very professional. Construction - Voytek - was equally understanding and professional.

Would Change

A lot. I will not buy a new build again. I am very disappointed by my purchase and feel Adera were focused on their own agendas first and mine second. Very disappointed at the quality of the products used - cheap lament, cheap doors, cheap MDF coving, dirty windows, bad paint job throughout. For the price point, the delays and the service offered. I truly felt that once I signed the contract i was no longer the main priority. For example, I asked for a lament floor quote for after construction installation and was simply given a $1440 number, no breakdown. I asked repeatedly for a detailed breakdown. It never came. I called the flooring company myself and was quoted $596 inclusive of tax. Shame on Adera for poor service and overpricing. You talk about sustaining a good relationship with the homeowner. I feel very let down. Still waiing for the glass panel to be replaced on the fourth floor balcony since end of July. Still waiting to hear, regarding the noise coming from the fourth floor vent since Aug 8th. The movable kitchen island is an excuse for misjudged design. It’s a big grey box in my kitchen that offers not much. No sitting space, no electrical point, no pendant lights. There’s more but I really don’t care anymore. This home was supposed to be a fresh start for myself and my daughter since my husband died in 2016, I’m not too sure about that now. Maybe I was naive. I turned down an older townhouse because I didn’t want the challenges of fixing up a home. I think my judgement was wrong.

Grandview, October 2018

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.