4.3

Move-In Experience Survey (30-90 days post move-in)

3 CUSTOMER REVIEWS

  • 5 star

    66.7%

  • 4 star

    33.3%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Home Quality

3.9

Overall Service

4.2

Time Taken to Correct Items

3.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Nanaimo, April 2019

4.5

Liked Most

What is there not to like?! The two individuals we worked closest to were professional at all times. They cared about our needs and kept our wants within budget range. They offered solutions to any problems and made suggestions that we hadn't thought of during our design / build. We were allowed to visit the site daily and ensure things were done to our satisfaction and if something was being done incorrect (to the plans or request) the Project Manager was immediately on top of it. He also kept us informed of the goings on and chatted throughout the day on items that required immediate decision making to avoid delays. I can't say enough about the two individuals we dealt with at Alair and I wrote a commendation to have them and Alair acknowledged.

Would Change

Respondent had no comments.

Nanaimo, April 2019

3.5

Liked Most

The second project mgr, Chiara was competent, caring and helpful

Would Change

Alair built our new hom, took 17 months, did not communicate the process, hired a project mgr to start and with an incompetent draftsperson resulted in a 6 month delay, gave us wrong cost information, and reneged on original promises of compensation for delays.