4.4

Move-In Experience Survey (30-90 days post move-in)

60 CUSTOMER REVIEWS

  • 5 star

    67.9%

  • 4 star

    28.4%

  • 3 star

    3.7%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

4.1

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

WestGrov, April 2018

4.5

Liked Most

lot, floor plan and internal upgradings which we did

Would Change

Definitely will Change the cabinet supplier - will spend more time to work on design galleria and upgrading.

WestGrov, April 2018

3.5

Liked Most

Location, layout and design choices we made.

Would Change

The building process was not a positive experience. We have built two houses prior to this one, both with other builders and had better experiences. With a higher price point, Albi’s reputation and branding as a luxury builder, we expected more. The following are some of the issues we ran into: - Timelines were significantly delayed. - There was a lack of clarification for what is chosen through the sales representative at the showhome and at interior selections (i.e. fireplace, shower niches). This caused problems later in the building process. - The sales representative did not provide any options, other than what we suggested to him, despite repeatedly asking what upgrades and changes other homeowners were making to the model we chose. - The first time we saw our blue prints they had already been approved for energy efficiency, by the city and the developer; therefore, we were not allowed to make changes. In our opinion it does not make sense that Albi would get approval prior to the customer’s review. - A pocket door was missed during the blue print phase and the sales representative was unwilling to rectify this until significant pressure was applied. - Albi would not make minor changes to the placement of electrical outlets and lighting receptacle when requested during the framing walk through. These were changes that previous builders made for us without question. Placement still bothers us and now would be expensive to change. - Concerns were raised about the basement; however, Albi did not seem to take these concerns into consideration since we were not finishing the basement through Albi. These are now problems we have to rectify when we finish the basement. - When we brought up concerns, we were told that "we are not building a custom home" which made us feel like we were not valued customers. - We identified our concerns in a prior Avid Survey and were immediately contacted by senior management at Albi and brought into the office to discuss our concerns. This meeting went very well and the manager identified that he would be looking into our concerns; however, he was let go a week later and no further correspondence came from Albi management. - After possession, we continually found areas of the home that were not adequately cleaned (i.e. tops of window casings, cabinets, wire shelving, vents full of sawdust).