Respondent had no comments.
Respondent had no comments.
Everything - a complete pleasure to work with and over delivered in every aspect. This was my first time building a custom home and I had heard only nightmares about the process. We thoroughly enjoyed working with everyone on the ARH team and could not be more pleased with the final product.
Nothing - you have a terrific business model.
Love the open feel and color selections.......and I'm thankful for the service Carl has provided to me since the closing....when a problem comes up. Carl responds quickly and gets the issue fixed.
I don't think the tile was installed with care in the bathrooms. There are several places where the corners don't match up and the grout is on the silver edging.
The Arthur Rutenberg house designs are great. Run away from Barry Rutenberg and Associates, Inc. There are good franchises out there in other markets.
The owners, Dale Kinsell, and Lisa Rutenberg, made the entire experience unnecessarily unpleasant. Our build was over 700 days after the contract was signed. They are currently ignoring all attempts to resolve a major warranty claim. I wouldn't wish this experience on my worst enemy.
The customizing experience was great. We literally could pick anything we wanted and do anything we wanted. I added a safe room, generator, custom media room and merged two of your designs together. That was awesome. Plus we had so many choices of finishes both in and outside the home to select.
The referral to Discover In Home Shades was the worst referral ever made. We are still facing installation issues. The business is very poorly run. He does not meet his commitments, doesn't deliver on time and the product is of low quality. The quality does not meet what level of product that should be in an AR home. While they are not a "sub" per se, they are referred by your people and they do the work in the models. It is a terrible experience and has tainted my overall experience. If you go and ask Kris, the owner if everything is OK, he will say it is. Part of the reason is, talking to him does no good and is a complete waste of time. He is hurting your brand.
Quality and storage
Powder room missing
The home is beautiful and very high quality. The team made the whole process easily understood and enjoyable.
Really can't think of anything
Respondent had no comments.
Respondent had no comments.
While it may be slow, things seem to eventually get done. There seemed to be A LOT of confusion on this project, especially towards the end.
Communication throughout the process was very lacking. Need better response to issues that the team is actually LISTENING to what they say.
Respondent had no comments.
The color session and plan review were not good experiences, but that may have been due to the people involved.