ALL REVIEWS

River Club, November 2018

4

Liked Most

Great design and floor plan.

Would Change

Currently involved in a dispute with completion of punch list items.

Lake Juliana Estates, November 2018

4

Liked Most

Kitchen and master bedroom

Would Change

Being a custom home builder for the customer. Things that were promised in the orientation were not delivered.We bid on a plan that was not 100% presented. My wife and I were prmised a trane a.c. we ended with a carrier.The garage was smaller than the one we received.Sliding glass doors should of been French doors

Forest Country, November 2018

5

Liked Most

I love my home!

Would Change

I didn't care for the one time session where decisions regarding cabinets, colors, etc. were chosen. I would have preferred to break this into several sessions. The designer was a little pushy regarding her opinions.

Henderson Woods, November 2018

1

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Lake Juliana Estates, November 2018

4.5

Liked Most

Quality

Would Change

Need better Customer Service.. We were going to build but it took so long for follow up and at one time no communication. We were lucky to move into a new home uilt by Rutenberg but I was a little disappointed that I didn't build my home.

Islands/Manatee River, November 2018

5

Liked Most

Builder. Bob Wilson homes and sales staff

Would Change

N/a

Eaglescliffe CC E @ LWR, November 2018

4.5

Liked Most

Beautiful finishes

Would Change

Double pane windows

Henderson Woods, November 2018

5

Liked Most

Everything!

Would Change

Nothing

LH C. in Waterside @ LR, November 2018

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

OYL, October 2018

4.5

Liked Most

At the end of the day, we love our new home. We absolutely love the floorpan because of how well it works for our family. Thanks to the Hearthstone Luxury Home team, we had an enjoyable building experience. We would definitely use them again, and recommend them to anyone looking to embark on the home construction journey.

Would Change

One issue we encountered was getting permits in a timely manner which delayed the start of construction, thereby delaying closing until later than we would have liked. But once construction actually began, things moved along in a timely manner. Design service sometimes felt more like a checklist service than a design service. We feel designer is spread too thin, and should have an iPad to look up things for clients. Seeing things on a phone is too small. Lighting representative was not very helpful. While we didn't have a large punch list after closing, there are items on the list that are still unfinished.

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