The Superintendent on this job, Louis, was fabulous and professional. Quickly followed through with punch list items. or any question i had about the house.
We don’t feel confident that this home project would have been completed without Sarah and Craig. They as well as all the office staff never made us feel uncomfortable throughout the entire process. I can’t say the same for the field. We should never have to argue about what we want for a project we are funding. We tried giving grace on several occasions but at times we were talked to as if we were not the client. This is very disappointing and disheartening. This should have been an enjoyable experience and I can’t say it was at all. There were some high moments, but not enough to say I would recommend AR Homes of Charlotte. However, I don’t think it’s fair to say that every customer with a different field team would have the same experience. I was looking forward to being able to brag on AR Homes but unfortunately some of our experiences can’t be undone. I would recommend the owner Mitch! He was a delight to work with. It’s very unfortunate that others can dim the light that should shine very bright for his company!
AR did a god job of listening to what we wanted and customizing their plan to our vision from design to finish. They were invested in delivering a high quality home to us and took the time to address any concerns we had during the building process. They had no problem moving a window or fixing details on the house that we had issues with before close.
Very satisfied!
The overall experience with the whole AR Homes/Paragon of Charlotte crew was top notch service! From house plan design with Chris , to design selections with Sarah, to house construction with Kurt & Luke the entire experience was made extremely simple, amazing, and enjoyable. We couldn't have asked for a better team to build our forever home. Kurt and Luke, stole the show though with their attention to detail that went into building our home and making sure everything was exactly the way we wanted. My wife and I are very thankful for this team!
I have bought a few new build homes over the years - this was by far the best experience
I have purchased many new homes from various builders. This was my first experience with AR homes as a builder. Over the 11 months from design consultation, construction and to final delivery, AR homes personnel customer service went well above my expectations. I would build again with AR homes should another opportunity come. Thank you again to the dedicated AR Homes professionals Jared, Jordan, Monica, Marty and Riley in making my purchase experience pleasant.
It was positive and exciting from start to finish!
Our experience with AR Homes was very unprofessional and disappointing once we had to start dealing with building crew. The level of trades that worked in our home were “D” at best. The project manager had horrible customer service skills at best. She was uneducated with the building process and did a horrible job keeping the project inline and didn’t even update the site manager or trades when the prints for the home changed. Changes that were made in beginning were not incorporated, updated or shared for 6 + months into the build. The site manager had zero ability or desire to communicate with the actual trades on site that only understood Spanish. Paint that was used was not the Sherman Williams cashmere that was promised in our contract. There were 3 different paint crews used , stepping up in experience in painting with each new crew. Custom crafted cabinets were painted with wall paint and rolled. Not only were we not shown how appliances or ac heat unit worked during “orientation”but after we moved in the cook top was not even hooked up to electricity and neither was the ac/ furnace even hooked up in our flex room suite. Isn’t that something the site manager should have tested after they were installed?? The list is endless for the disorganization and lack of skilled trades that built our million plus home from Blue Ocean / AR Homes.
Overall, we were very pleased with the quality of our home. We also enjoyed with the AR Homes staff during the construction period. However, more communication about the kitchen appliances at the point of purchase and more communication about the anticipated completion date would be helpful.