ALL REVIEWS

Quadrille, February 2024

5

Review of Overall Experience

Excellent!!!

Berkeley Hall, February 2024

4

Review of Overall Experience

Being a previous ARHome owner I had history with them. Searching out the correct neighborhood to build our dream house. The design is great, but after seeing our home it is far from the quality of previous. After seven closings being pushed we closed in November after being told it would be late August. It is now closing in on the end of February and we still have cabinets that don’t match, Floors that are in need of repair, cabinet trim,pantry door still missing. Vendors are terrible, maybe should not always take the cheap way out. If we had a place to live this home is still not ready to close. Unfortunately our hands were tied. The people from ARHomes are a delight, which is the only thing that made this horrific nightmare bearable.

LakeHouse Cove in Waterside at Lakewood Ranch, February 2024

5

Review of Overall Experience

Respondent had no comments.

River Club, February 2024

5

Review of Overall Experience

Excellent!

Water Ridge, February 2024

5

Review of Overall Experience

The overall build process went well. I felt I had to drive the actual build process and timeline a bit more than I should have. Ken was very helpful and easy to work with. My wife and I feel the design and construction are top quality and have received rave reviews from friends and family that have visited us.

Berkeley Hall, February 2024

4

Review of Overall Experience

Respondent had no comments.

LakeHouse Cove in Waterside at Lakewood Ranch, February 2024

5

Review of Overall Experience

Outstanding Builder-what a team!

High Hickory, February 2024

1

Review of Overall Experience

Building our dream home with AR Homes (ARH) was a nightmare. The project took 36 months to complete versus the contract commitment of 10 months. We were regularly blindsided with change orders, proposed options and price increases that resulted in exceeding the project budget by 20%. Four months after closing, our Punch List is only 60% complete versus ARH’s expectation of 100% complete in 15 business days. We suffered throughout the entire project from not having a single point of accountability who was empowered and responsible for quality, cost and schedule. ARH did not have sufficient resources and capability to meet the demands of its growing portfolio and to fulfill the Franchise Owner’s (FOs) promises and commitments. The staff was overstretched and suffered from a challenging work environment that they described as “hostile” and “toxic”. This resulted in excessive employee turnover as we interfaced with 5 different Vice Presidents, 5 Construction Managers, 4 Project Coordinators and 4 Controllers over the 3.5 years. We did not encounter a spirit of Partnership, Integrity and Accountability. Rather our experience was characterized by misrepresentation, miscommunication and mistakes. We regularly provided customer feedback in the spirit of continuous improvement but it was largely dismissed or ignored. We often repeated our primary expectation to the FO that he and his team fulfill their promises and complete their actions on a timely basis (i.e. when you tell us you’re going to do so.) Occasionally the FO would provide an apology and reassurance that things would change and improve for the better but they never did. We have many examples with extensive documentation that support and illustrate our observations (e.g. lumber allowance / reconciliation, crawl space design, front elevation defects, etc.) that we are willing to share upon request.

Water Ridge, February 2024

5

Review of Overall Experience

I recently had the pleasure of working with Kingston Homes, specifically with Ken, AJ, Dave, and Paul. They were involved in the construction and completion of our new home. I must say, the entire experience was exceptional. From the start, Ken, AJ, Dave, and Paul were professional, knowledgeable, and dedicated to ensuring our satisfaction. They were communicative and kept us updated throughout the entire building process. Any concerns or questions we had were promptly addressed, and they were always available to discuss any details or changes we wanted to make. The quality of their work is evident in the finished product. Our new home is truly stunning, and we couldn't be happier with the results. The attention to detail, craftsmanship, and use of high-quality materials are apparent in every corner of the house. The layout and design perfectly match our vision, and we appreciate the effort they put into making it a reality. Not only were Ken, AJ, Dave, and Paul skilled in their respective roles, but they also went above and beyond to ensure our satisfaction. They were patient, understanding, and accommodating throughout the entire process. Their commitment to delivering a top-notch home was admirable, and it truly shows in their work. Overall, I highly recommend Kingston Homes, specifically Ken, AJ, Dave, and Paul, for any home construction or remodeling needs. They are a team of professionals who are passionate about what they do and genuinely care about their clients. We are grateful for their hard work and dedication in building our dream home. FYI ! please be aware of the Community you choose to build in, it may look good to the eye. But the process can be very challenging.

Preserve at FishHawk Ranch, January 2024

4

Review of Overall Experience

Respondent had no comments.

  • PAGE 1 OF 14