4.2

Move-In Experience Survey (30-90 days post move-in)

193 CUSTOMER REVIEWS

  • 5 star

    51.7%

  • 4 star

    41.0%

  • 3 star

    6.4%

  • 2 star

    0.9%

  • 1 star

    0.0%

4.2

Home Quality

4.1

Overall Service

3.4

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Dublin North, April 2018

3.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Dublin North, April 2018

4

Liked Most

We loved the value, the included features, we liked working with Trish, we had fun at the design center.

Would Change

When we first purchased our lot/home, the feature we loved the most was that the lot backed up to open space and a mountain view. That was what initially sold us on the home!! We cared about the lot/location almost more than the home. When looking at the vacant lot before the foundation was laid, the ground sat about 5 feet higher than what it ended up being. Trish said the house would sit higher than it ended up sitting. She emphasized the beautiful view and the open space, only to have a 6ft privacy fence put up to block our view. We can't see the mountains anymore at all! We were also told there was no HOA so we could change the fence after closing, only to find out that the property management still manages these properties like an HOA and we are not allowed to alter our fence in any way. Our backyard ended up having a HUGE slope!! because they dug down so far when laying the foundation, which was not predicted, We have had several bids on the costs of a retaining wall and $8,000-12,000 for a retaining wall is just not doable! We were so disappointed with how the lot ended up, and we would really appreciate if we could be refunded our lot fee.