I feel that they went above and beyond to make my dream possible.
The service was exceptional. They are responsible and attentive. The process was friendly and smooth.
Respondent had no comments.
Excellent builder and very friendly
Respondent had no comments.
Respondent had no comments.
Christina at Edgebrooke community has done an amazing job. Since the first time we met for initial discussion and closing, she's been very responsive (even available off hours), professional, and caring. I would've rated some of the criteria much higher if I didn't experience struggles explained below. Since the day I moved in, there has been 3 incidents where construction team used my utilities for building other homes. 1) Water (3/27/2025) - they hooked up their hose for a texture job next house for at least 30minutes. When I brought this up to Brohns, their response was "they are our contractors and all of them are aware they shouldn't mess with purchased homes, so it's their responsibility and residents need to talk to them directly". I wasn't happy with their response because such incidents shouldn't even occur from the first place and residents shouldn't be responsible for miscommunication and lacking SOP around construction. The water bill wasn't abnormally higher so I just took care of it and moved on because I was too frustrated to deal with it. 2) Electricity (5/5/2025) - they're plugging in my outlet for construction jobs next to my house. As soon as I caught that from my doorbell camera and called Christina, she was able to send someone to take care of it (and I appreciate her prompt action). However, even if I requested Brohns a clearer communication with construction team that someone actually lives at that house, this still occurred. 3) Electricity (5/7/2025) - I caught someone real time trying to plug a wire in my outlet and prevented the 3rd incident. This is 2 days after I told Brohn again to stop construction team from using my electricity and it still almost happened. The house is nice and I got what I've asked for. I do have some good experience living at this place but stuff like this is just ridiculous and very frustrating. I do not want to spend my money for constructions of other houses.
This experience is my 5th time purchasing a home and it has been very disappointing.
Brohn Homes made our home search great. They provided exceptional communication and answered all of our questions. We love our new home.
Respondent had no comments.