The sales team and construction team were fantastic to work with. The house overall seems very well constructed.
A larger pantry. More attention to detail with the two misaligned walls surrounding the main bedroom/bathroom shower.
Pete in sales, Pat in lending were fabulous to work with. Rob has been great with follow up and trying to resolve issues
Design of shower for sure. We purchased a model so we were not involved in the building but have built other homes that had better quality. This home is missing light/fan fixtures,crown molding, rounded corners that usually come standard with a home of this cost.
We like single floor living.
Definitely make kitchen bigger with more drawer space! Better quality plumbing materials (water supply lines are plastic and placement was sloppily assembled making it difficult to add storage fixtures). More options for appliances or given buyer option to get their own.
Mary, the sales associate in the office who we worked with most, along with Pete, the sales associate that took over from Mary at the start of 2023, were both great partners to work with. Definitely the saving grace of this operation.
Focus on quality and do not respond to customers as if they are imagining things or being unreasonable when they have high-quality expectations. This could have easily been a very positive experience with a high-quality home outcome, but that apparently is not the overall goal for Brookfield Residential -- at least not locally.
I like the Picasso floor plan. It provides a lot of space after coming from a 4,000 square ft house. The living space is easy to live in and the master bedroom and bath is great. I also like the spacious loft for out-of-town relatives and guest and relatives. Can't forget about the screened in porch. Must thank Mary for the suggestion. It's perfect.
Associates have been helpful.
Helen, Thank you for taking the time to complete the survey and sharing your experience. Congratulations on your new home!
Respondent had no comments.
Larger lot more distance between houses
Debra, Thank you for taking the time to complete the survey. Congratulations on your new home!
The layout of the home is great and the staff at Brookfield are exceptional!
Nothing
Calvin, Thank you for taking time to complete the survey. We are excited to hear that you are enjoying the layout of your new house and that our team there made the experience exceptional. Congratulations on your new home!
Timely follow-up and communication!
Ellen, Thank you for taking the time to complete the survey. Congratulations on your new home!