ALL REVIEWS

Two Rivers, October 2023

4

Liked Most

The sales team and construction team were fantastic to work with. The house overall seems very well constructed.

Would Change

A larger pantry. More attention to detail with the two misaligned walls surrounding the main bedroom/bathroom shower.

Two Rivers, September 2023

3.5

Liked Most

Pete in sales, Pat in lending were fabulous to work with. Rob has been great with follow up and trying to resolve issues

Would Change

Design of shower for sure. We purchased a model so we were not involved in the building but have built other homes that had better quality. This home is missing light/fan fixtures,crown molding, rounded corners that usually come standard with a home of this cost.

Two Rivers, August 2023

3

Liked Most

We like single floor living.

Would Change

Definitely make kitchen bigger with more drawer space! Better quality plumbing materials (water supply lines are plastic and placement was sloppily assembled making it difficult to add storage fixtures). More options for appliances or given buyer option to get their own.

Two Rivers, July 2023

3

Liked Most

Mary, the sales associate in the office who we worked with most, along with Pete, the sales associate that took over from Mary at the start of 2023, were both great partners to work with. Definitely the saving grace of this operation.

Would Change

Focus on quality and do not respond to customers as if they are imagining things or being unreasonable when they have high-quality expectations. This could have easily been a very positive experience with a high-quality home outcome, but that apparently is not the overall goal for Brookfield Residential -- at least not locally.

Two Rivers, June 2023

4.5

Liked Most

I like the Picasso floor plan. It provides a lot of space after coming from a 4,000 square ft house. The living space is easy to live in and the master bedroom and bath is great. I also like the spacious loft for out-of-town relatives and guest and relatives. Can't forget about the screened in porch. Must thank Mary for the suggestion. It's perfect.

Would Change

Associates have been helpful.

Brookfield Residential - Anne Arundel County Response

Helen, Thank you for taking the time to complete the survey and sharing your experience. Congratulations on your new home!

Two Rivers, May 2023

5

Liked Most

Respondent had no comments.

Would Change

Larger lot more distance between houses

Brookfield Residential - Anne Arundel County Response

Debra, Thank you for taking the time to complete the survey. Congratulations on your new home!

Two Rivers, February 2023

5

Liked Most

The layout of the home is great and the staff at Brookfield are exceptional!

Would Change

Nothing

Brookfield Residential - Anne Arundel County Response

Calvin, Thank you for taking time to complete the survey. We are excited to hear that you are enjoying the layout of your new house and that our team there made the experience exceptional. Congratulations on your new home!

Two Rivers, January 2023

4.5

Liked Most

Timely follow-up and communication!

Brookfield Residential - Anne Arundel County Response

Ellen, Thank you for taking the time to complete the survey. Congratulations on your new home!

Two Rivers, November 2022

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Anne Arundel County Response

Harmohan, Thank you for taking the time to complete the survey. Congratulations on your new home!

Two Rivers, September 2022

3

Liked Most

Right now we can’t say anything positive. We like Two Rivers but the house is really poorly made.

Would Change

I felt Pete our sales rep didn’t know the options that we could have & when there was an option, he didn’t explain it well. He had just come on the job so he really didn’t know about our house. I paid $2,000 for crown molding & was shocked that I bought crown molding for the Hallway & not the living room. I thought I was buying it for the living room. I would never buy it for the hallway. It was Pete’s fault. He would start a sentence with “I doubt you want this” or “No one got this” or if I chose something he would say “Really?” I never heard from the construction manager during the build & was not allowed to contact him directly. No pictures were posted in the portal or updates. My home was a mess when we did the walk though. The basement floor in the unfinished area is still a brown mess that Brookfield never cleaned properly. We think the basement rug was laid over the muddy mess. There are nails coming through the rugs that have not been fixed. Our wood/laminate floor was glue spots all over it & has not been fixed. There are soft spots on the kitchen wood floor. Out kitchen cabinets are chipped & not hung right. Our porch door is hung wrong. The tiles in the guest & basement bathroom were tiled wrong - wall tile on floor & floor tile on wall & it took over 10 days for them correct once they got around to fixing them, leaving the toilets in my hallway over a weekend! The workmanship is very poor. The ceiling in basement is painted unevenly & the doors are painted with splotches. The floor molding is falling off & the closet doors are jagged & uneven on the bottom. I feel no one was overseeing the work in my house & checking on the workers or they would have noticed such blatant shabby work. There are many more things wrong with the house. Mostly, I feel that Brookfield wants as little as possible to do with us. They are not apologetic that we can’t use the oven for over a month, we can. Ot have guest to our house for over a month since we did not have a bathrooms. No compensation has been give to us for being indisposed. Not even a meal gift since we could use our ovens for a month!

Brookfield Residential - Anne Arundel County Response

Keith, Thank you for taking the time to complete the survey and sharing your experience. Our team is working closely with you to resolve your concerns and we will share your comments, as we continually strive to improve the customer experience. Congratulations on your new home!

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