4.4

Move-In Experience Survey (30-90 days post move-in)

11 CUSTOMER REVIEWS

  • 5 star

    66.7%

  • 4 star

    26.7%

  • 3 star

    6.7%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.8

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Heritage Shores, July 2020

5

Liked Most

I enjoy the open floor plan the the abundance of light in the Savoy model. I like that the sprinkler system in installed in the lawn. The large pantry is wonderful. We also enjoyed receiving the many pictures of our home during the construction phase as we could not frequently visit the site. The precautions taken amid COVID was also appreciated.

Would Change

provide better options for ceiling fan controls with such high ceilings. Better closet features. It would be a small cost to use shelves with free flow for hangers. The shelving in the laundry room is too high. It cannot be reached without a step stool. Better use of cabinet space in oversized island. Dead space that could be accessed from the side for drawers or cabinet storage. Provide a layer of top soil before the sod is laid so that the sod takes hold with better root structure. Install a medicine cabinet in the master bath

Brookfield Residential - Bridgeville, DE Response

Hi Deborah, thanks for your feedback and congratulations on your new home at Heritage Shores! We always aspire to create a great customer experience so we are happy to hear that the Sales manager was very helpful even with the current circumstances. We have also relayed your concerns to the construction team and they assured us that they have worked out the smart switches and ceiling fan within your home! Thank you again.

Heritage Shores, July 2020

4.5

Liked Most

Easy to deal with and they want to make the process simple and stress free.

Would Change

Overall they did a great job so nothing systemic. Always would be best if a model of the house was available to show, which was not the case for me. This causes some confusion concerning the fireplace but nothing that was not resolved to our satisfaction. Just would have been better if known from the start to reduce stress.

Brookfield Residential - Bridgeville, DE Response

Hi Walt, congratulations on your new home! We appreciate your feedback and are happy to hear you had a great experience with our team at Heritage Shores. We are always looking at new ways to make the buying process simple and stress-free and are glad that you are pleased with your experience.