Louis, Cassie, Bill and Alyssa have been great!
I have had an amazing experience with Brookfield and have enjoyed building relationships with the team.
I had a very satisfying experience from day 1! It started with Ed, continued with Jarrod, and everyone along the way! Oz and Vanessa were outstanding evaluating everything during walk throughs and making sure everything was addressed. The only issues we faced were with the financing company during closing. It seemed like whatever was required to move things always a moving target. Eventually, we got through it, but the closing ended up taking 3 hours.
Respondent had no comments.
Brookfield was very responsive! A special shout-out to Jim, Jared, and Vanessa! We had a licensed electrician come to change out some light switches, and he noticed that the wire nuts were all pretty loose, which is a fire hazard. We brought this up at our 30-day check, and we were told that Brookfield won’t do anything unless something happens. Which seems unsafe since once something happens, it’s literally when the house is on fire. Additionally, this could just be how all homes are built, but the lack of symmetry around doors and windows made it difficult to install curtain rods since the studs are in different places. While on the topic of asymmetry, the garage only had one light in front, and the back also only had one light, which we didn’t prefer. The outlets and the cable hider units are too high for tv locations at both bedroom and living room - if it were at eye level or 4 ft from the ground, it would easily be hidden by the tv since most cables are at the lower end of the tv. Another frustrating point was the lack of a door between the master bedroom and the master bathroom. And a door installed inside the laundry room which is not mentioned in the plans or shown in the model home. Lastly, the vent openings in the main level are on the floor instead of ceiling or in wall - this is particularly annoying in the kitchen area as it’s possible to drop liquid or food particles. We want to give extra thanks to Vanessa and the people who came for drywall and painting! Y’all have gone above and beyond to make sure we’re happy with our home, and we really appreciate it!
The quality wasn't what we were expecting to have on move in day. There were many small things left unfinished that we'd pointed out a week earlier, and we just got tired of asking for repairs after we closed.
Respondent had no comments.
Thank you for sharing your feedback. We're sorry to hear that the smart home process was poor. Our Customer Care team will stay in contact to help however they can. We'll also share this information with our Smart Home provider and our team to see what we can do better in the future. Thanks again for letting us know, we'll be in contact soon.
Respondent had no comments.
Thank you for sharing your feedback. We're so glad that you're enjoying your new home. We're sorry we weren't able to complete some of the customization options you would have liked to see. We'll pass your feedback along to our team. Thanks again, we hope you're settling in well!
My overall experience with Brookfield has been good. Their employees have been respectful and responsive. The home design is excellent, it was exactly what I was looking for.
Thank you for sharing your feedback. We're so glad to hear that you like the design. Building the best places to call home is our goal! And we're happy that the team made your experience positive. Thanks again for taking the time to share your experience!
Respondent had no comments.
Thank you for sharing your feedback. We're glad that you're enjoying your new home. And we appreciate you sharing your experience with the initial purchase process. We're sorry that you weren't able to make your design selections. We will pass this feedback along to our team to see what we can do differently in the future. Our Customer Care team will stay in contact to make sure that you're settling in well and that we do everything possible to address any concerns you have.