ALL REVIEWS

Barefoot Lakes Mosaic, August 2023

5

Liked Most

The whole experience was extremely pleasant and assuring. I loved working with the team and their collaboration.

Would Change

The carpet option.

Brighton Crossings Mosaic, August 2023

5

Liked Most

Everything!

Would Change

Nothing

Brookfield Residential - Colorado Response

We're so glad that our team made the process so smooth. And we're glad that you're enjoying your new home, that's our number one goal!

Barefoot Lakes Mosaic, August 2023

5

Liked Most

Brookfield Residential - Colorado Response

Thank you so much for sharing your feedback. We're so glad that you enjoyed working with the team. We agree, they are rockstars! We will pass your feedback along to our team, and our Customer Care will stay in contact to address any concerns you have.

Barefoot Lakes Mosaic, August 2023

5

Liked Most

They made being a first time buyer less scary!

Would Change

The sales team (Kathy and Anne) and Luis specifically were kick***.

Brookfield Residential - Colorado Response

Thank you so much for sharing your experience. We're so glad that you enjoyed working with Kathy, Ann, and Luis! We're glad you're enjoying your new home!

Villas at Central Park, August 2023

5

Liked Most

Responded quickly to questions.

Would Change

I would have liked weekly updates on the progress of the home. I would also have liked a list of the names of people who contacted me (Brookfield/loan/title) and what their responsibilities were. It was difficult to know who to contact with which questions which delayed answers.

Brookfield Residential - Colorado Response

Thank you for sharing your experience. We're so glad our team was responsive and made it a positive journey!

Cadence Towns Central Pk, August 2023

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Colorado Response

Thank you so much for sharing your feedback. We're so glad that you're enjoying your new home. We strive to build the best places to call home, that's our number one goal!

Tealight at Central Park, August 2023

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Colorado Response

Thank you for sharing your experience. We're so glad that you're enjoying your new home!

Signature at Central Park, July 2023

4

Liked Most

Bill & Christie in sales were wonderful. They helped a lot during the process and listened to the majority of our concerns. Despite my complaints about the construction experience and quality, we still love the home and the neighborhood. This is exactly where we wanted to be, and exactly the home and lot we wanted. I think with a little more care and attention from construction, you guys would have nailed it.

Would Change

There was almost ZERO communication during construction We were fortunate to live nearby so we could visit the site weekly. If we weren't local, this probably would have been a terrible experience. You need to provide weekly updates, specifics on what you're doing, specifics on the timeline. There needs to be some sort of visible leadership on the construction team, instilling confidence that your home is being well supervised, well built, and that your concerns are being heard and promptly addressed. What would I change? Replace the construction team with more qualified supervisors who interact with the buyers, closely monitor contractors and hold them accountable, and ensure the finished product WARRANTS a score of 6 - Delighted. I think your construction team also needs to listen better and be less dismissive. They seemed to be looking for any excuse NOT to address an issue. "It's 'within tolerance.'" "That's not an issue." "We can't do anything about that." Most of experiences with construction have just been frustrating. Also, it would have been great to see a list of all structural options when we were in that phase. It happened really fast because of when we signed our purchase agreement and when they had to be finalized, but I feel like we missed out on a few things because we just didn't realize they were options and didn't have an actual list to look at.

Brookfield Residential - Colorado Response

Thank you for sharing your experience. We're glad that you love the new home, but we're sorry that the experience getting there was stressful and you didn't feel supported. We will be passing this feedback along and we hope that we can earn your trust back. Our Customer Care team will stay in contact to make sure we address your concerns.

Brighton Crossings Mosaic, July 2023

5

Liked Most

Timely communication.

Would Change

I would recommend to add fire place for the beauty of the home.

Brookfield Residential - Colorado Response

Thank you for sharing your feedback. We're so glad that you're enjoying your new home!

Brighton Crossing Essence 22', July 2023

3.5

Liked Most

I like my home generally.

Would Change

The coffee machine in the rec center is always closed for some reason. I hope it can be more accessible.

Brookfield Residential - Colorado Response

Thank you for sharing your feedback. We're sorry that the communication you received wasn't up to your expectations. We will share this feedback with our team, and our Customer Care team will be in contact to address any concerns you have.

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