It was always great to see Meghan and Obi when I'd come to walk the house each Sunday. Meghan and Bill were both incredibly friendly and remembered me by name. Ed was the gentleman who called each Monday to provide updates, but they were generally not accurate to what I had seen when I walked the house the day prior. We did not hear anything about the closing date until the week of Thanksgiving about our closing date, and it was 6 weeks after our initially expected timeline, meaning my wife and I had no home to live in for 5 weeks. I met Alyssa, Luis, and Adam at the orientation walk and have seen them all many times since moving in. They are all awesome, helpful, and friendly! Alyssa has been AMAZING to work with since moving in. I cannot stress enough how awesome and empathetic she has been to my wife and I about any concern we've brought to her. THANK YOU SO MUCH, ALYSSA!!!
Respondent had no comments.
had a great experience with erin, alyssa, and adam. standout brookfield team members who deserve recognition for all that they do. the unit was delivered on time and with a reasonable punch list that the team acted quickly to complete.
Respondent had no comments.
I've had encounters with other home builders in the past. This was by far my best experience. As with all new home builds there will be setbacks and change. Brookfield was by our side through the entire process and made sure we were informed and taken care of. During each milestone walkthrough I was pleasantly surprised to see the superintendent and all Brookfield staff being incredibly knowledgeable on building laws, codes, and requirements. They were sure to note any issues that not only I brought to their attention but even quite a few that I did not notice that they pointed out to me and explain their plan to correct. I'm very pleased with my new home and the entire experience. Even after closing they have still been very attentive. Would recommend!
Our overall experience has been good. The sales office and construction supervisor have been vey helpful and professional.
Sales team was friendly, had to do our own qc on unit as Brookfield reps did not, coordinators dropped tasks they said were being done or rectified multiple times, glad they might be doing something about rooofing problems that we also brought up, we still have mismatched decking that we were being gaslighted about, customization experience was much worse than last time, ridiculous that there is no outside venting for a gas stove , would definitely tell people quality has gone down.
Respondent had no comments.
They made it very easy and took their time showing me all options available for me.
I couldn't have asked for a better experience. I will look to do business with them again in the future!