ALL REVIEWS

Broadway, September 2021

4

Liked Most

Space and tall ceilings.

Would Change

I would change floor material. I wan't informed about floating nature of vinyl floor. I hate new floor making noise when I walk in new home.

Brookfield Residential - Northern California Response

We appreciate your comments and feedback on your flooring selection. Thank you for taking the time to fill out our survey!

Broadway, September 2021

4

Liked Most

The sales team was WONDERFUL. I cannot emphasize that enough. They were just great. They are the best.

Would Change

Follow-up on fixes post-move in was like pulling teeth for some items. I am still upset about the non-working doorbell which has been open since July.

Brookfield Residential - Northern California Response

We are happy to hear that our Customer Care Team has been in communication with you on your work order and that a service date has been scheduled. Thank you for taking the time to voice your concerns that we are always happy to address. We agree, our Sales Team really is the best!

Hyde Park, September 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Easton, September 2021

5

Liked Most

all of it except the bark :)

Would Change

Bark we don't like it

Brookfield Residential - Northern California Response

Wonderful! We must of done something right if the bark is the only thing you would change in your home. We thank you for your valued feedback on this.

Hyde Park, September 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

Thank you for the high rating!

Hyde Park, September 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Huntington, September 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

Thank you for taking the time to rate your experience!

Mulholland, September 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

We are proud to receive 5 stars! Thank you and welcome home!

Mulholland, September 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

Thank you for your rating!

Hyde Park, September 2021

4.5

Liked Most

We like the floor plan of our unit at Hyde Park. The community. feels safe. The convenience to stores and shops. The recreation center is nice. The Brookfield staff that we come in contact with are all great.

Would Change

The floors do not provide noise barriers. Everyday, we can hear footsteps, thumps and occasionally musical instruments from the unit above ours. We were told that we would not be able to hear our neighbors because of the amount of space between the floors. These units are not near sound proof. We also feel the floors vibrating and building movement. This is our biggest concern, other than the loud water heater. Another bathroom for guest would have been great also.

Brookfield Residential - Northern California Response

Thank you for taking the time to fill out our survey. Our home insulation standards are up to California building code that apply to multi-family dwellings. We do greatly value your feedback and will be sure to share and discuss with our team on how we can better communicate this with our Customers. We have checked and see that your water heater has been inspected by both you and our Customer Care Rep and the issue has been resolved. Thank you for your patience.

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