ALL REVIEWS

Southport, June 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

Thank you for filling out our survey. Your ratings are helpful in making sure we deliver an exceptional experience!

Broadway, June 2021

3.5

Liked Most

I like my house but the lack of communication and care from the HOA, office staff, and construction team make living here less enjoyable.

Would Change

Staff is unorganized and unknowledgeable about many things we have questions about.

Brookfield Residential - Northern California Response

We are sorry to hear your service experience has not been up to par. We appreciate you letting us know and will have a member of our Team reach out to you to answer any outstanding questions you may have as we aspire to resolve this matter. We are ecstatic to hear you are happy with your new home!

Easton, May 2021

5

Liked Most

Everything, from signing the application to getting the key. I am pleases with every process

Would Change

I am very pleased with their service, keep up the good work.

Brookfield Residential - Northern California Response

We are delighted your journey was a pleasant one every step of the way and thrilled you wouldn't change a thing about your experience!

Easton, May 2021

5

Liked Most

The staff did their best to make the whole process as seamless as possible. They were all very helpful, especially with this being our first home purchase.

Would Change

N/A

Brookfield Residential - Northern California Response

We are honored you chose Brookfield Residential as your first new home and confident you will be happy for many years to come! Thank you for the kind words regarding our team, we strive for a memorable experience and happy to hear it's been a seamless one!

Fillmore, May 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Northern California Response

Thank you for the 5 stars! Congrats on your new home!

Easton, May 2021

3.5

Liked Most

David is always pleasant. He always goes the extra mile and will provide the best service possible.

Would Change

The sales team needs more heart and be service oriented.

Brookfield Residential - Northern California Response

We are sorry to hear your sales experience hasn't been to your satisfaction. We strive to learn from your sales experience going forward as customer experience is our priority. We are happy to hear there is good rapport with our Customer Care team. Thank you for your feedback.

Easton, May 2021

4.5

Liked Most

Brookfield Residential's customer service is excellent!

Would Change

We do wish the floorplan could have been a bit more optimized for a larger loft.

Brookfield Residential - Northern California Response

Thank you for your valuable feedback! We appreciate your recommendations.

Easton, May 2021

4.5

Liked Most

Design is excellent

Would Change

I should have had California room

Brookfield Residential - Northern California Response

Thank you for your comments. We hope you are happy with your selections.

Easton, April 2021

5

Liked Most

Respondent had no comments.

Would Change

None

Brookfield Residential - Northern California Response

We are thrilled to year your satisfaction has been 100%!

Easton, April 2021

4.5

Liked Most

Peacefully and well detailed

Would Change

Location of the building and a little more upgrade

Brookfield Residential - Northern California Response

Thank you for our high rating. We appreciate your feedback!

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