Very welcoming and knowledgeable.
Internet service must be available upon closure of the house. I currently closed one month ago and the internet/cable/phone lines have still not been run on my street preventing me from moving into my new home.
How safe the community is because I recently had a newborn and safety isn't an issue.
Adding a fitness center for the community. Every gym is over 20 minutes away.
As mentioned, the 2 main contacts Mary and Andy made our experience wonderful buying this house while still living in another state. They made us feel like we were family. Thank You
As mentioned if there are one or two things that a new homeowner cannot live with even if you cannot change because of the plans perhaps work something out.... overall we could not have asked for better service, response and care.
The team is exceptional. The professionalism from our key point of contacts and from several contractors on site has been incredible.
Respondent had no comments.
The neighborhood is a great location. They layout could've been designed differently to make the streets and driveways less cramped.
Cannot rush quality just to meet a quota. Provide accurate descriptions of the schematics such as the placement of electrical meters, gas lines, ac unit, driveways and sidewalks so buyers can see they invest months of time and hundreds of thousands of dollars to get a full picture of the finished product
Working with Gary and Shalonda was a pleasure. Their inviting personalities, knowledge and patience made them a joy to work with, and a lengthy difficult process manageable. Kudos to Gary & Shalonda - I cannot say enough positive things about them!
The selection process for certain items in the home could be improved. Many of the photo that we were shown appeared vastly different than the actual item. For example, based on the kitchen counter top options, we chose granite, as it looked one way in the photocopy but quite different in person. Had we had the opportunity to see samples of granite and quartz in person (not a photocopies with poor resolution and lighting), we would have chosen quartz.
Working with Shane is the highlight of this process. But we still have a list of items to be completed from my presettlement and 45 day list. I would like to enjoy the home vs welcoming in repair ppl and moving furniture and belongings each week.
Recommend better follow up, communication, quality checks on house so there are not so many issues. It is concerning that I am having to chase down repairs/fixes 2 plus months after settlement. New grass in heat of summer with no warranty was unforgiving.
The entire process from start to finish was great. The team was accommodating and willing to answer and listen to every question/ concern
No changes but I would recommend more amenities and possibly a fitness center. For a neighborhood of this size ( and growing) it would be nice to have a fitness center / swimming pool closer to the part of the neighborhood where the townhome model homes are located.
Position on the lot. Brookfield service was deplorable. Misrepresentations, lack of communication, poor workmanship, lack of QC oversight, inept mistakes and delays all led to an extremely dissatisfying experience. I would change the customer service an contractor oversight.
Right now we can’t say anything positive. We like Two Rivers but the house is really poorly made.
I felt Pete our sales rep didn’t know the options that we could have & when there was an option, he didn’t explain it well. He had just come on the job so he really didn’t know about our house. I paid $2,000 for crown molding & was shocked that I bought crown molding for the Hallway & not the living room. I thought I was buying it for the living room. I would never buy it for the hallway. It was Pete’s fault. He would start a sentence with “I doubt you want this” or “No one got this” or if I chose something he would say “Really?” I never heard from the construction manager during the build & was not allowed to contact him directly. No pictures were posted in the portal or updates. My home was a mess when we did the walk though. The basement floor in the unfinished area is still a brown mess that Brookfield never cleaned properly. We think the basement rug was laid over the muddy mess. There are nails coming through the rugs that have not been fixed. Our wood/laminate floor was glue spots all over it & has not been fixed. There are soft spots on the kitchen wood floor. Out kitchen cabinets are chipped & not hung right. Our porch door is hung wrong. The tiles in the guest & basement bathroom were tiled wrong - wall tile on floor & floor tile on wall & it took over 10 days for them correct once they got around to fixing them, leaving the toilets in my hallway over a weekend! The workmanship is very poor. The ceiling in basement is painted unevenly & the doors are painted with splotches. The floor molding is falling off & the closet doors are jagged & uneven on the bottom. I feel no one was overseeing the work in my house & checking on the workers or they would have noticed such blatant shabby work. There are many more things wrong with the house. Mostly, I feel that Brookfield wants as little as possible to do with us. They are not apologetic that we can’t use the oven for over a month, we can. Ot have guest to our house for over a month since we did not have a bathrooms. No compensation has been give to us for being indisposed. Not even a meal gift since we could use our ovens for a month!