Respondent had no comments.
Outstanding grading issues have caused significant issues in the neighborhood with no rectification.
Sarah in Sales and Kevin in Construction have been great to work with and super responsive to my requests and concerns.
better drywall and plumbing work.
Throughout the building process the onsite team was very knowledgeable, engaged, and responsive. Truly made sure we knew what was being put into our home, and that it worked for our family.
As challenges and concerns are shared by current residents, quickly addressing these issues and changing plans or processes for future residents and buildings. The exterior access doors should all be at state codes, not just one.
The staff has been friendly and informative.
There is an empty lot behind my new home, no construction will be made there. Either the HOA or the builder planted weed (not grass) which has been allowed to become overgrown. Neither the HOA or builder want to take responsibility for cutting or maintaining this unsightly area. Also, what ever was planted was done unprofessionally and was allowed to infect the yards of the surrounding homes with weeds. Totally mismanaged.
I like the garage, kitchen and main level as well as the large amount of storage in the basement. I like the staff and the expertise the staff bring to providing a safe home for my family. My issues are with the design and the lack of options offered with the bathrooms. The construction and sales teams have been excellent !!!!
I would focus on a better design. I knew what i was buying but i still would have altered all of the doors in the upstairs area and upgraded the shelves and added more shelves in the closets. The abscence of a linen closet and a better layout in the master bath is definitely noticed. The lack of bathroom upgrades was also disappointing. Bathrooms feels like builder grade basic bathrooms. I would have preferred more upgrade options with lighting in bathrooms, vanity counter tops and the absence of drawers in the upstairs vanity is odd and frankly poorly thought. If i had the money i would gut the upstairs bathroom and install a more user friendly vanity with better storage options (like drawers). I'm personally not fond of the gigantic mirrors in the bathrooms either as it doesn't look modern or current. The bathroom light fixtures are a basic fixture i could purchase at Lowe's or Home Depot. With all of that said, Taylor and Andy and Dave who really have no control over the design of the home or the options offered have made the experience fairly easy and have gone above and beyond to help my family adjust and feel comfortable in our new home. The workmanship does seem high quality and every effort has been made to correct certain things.
A lovely home with only minor fixes, and they have all been met.
Get rid of MaLean mortgage! A very miserable experience. Horrible!
Love the floor plan
Service was good. Dave was wonderful. Knowledgeable and responsive. I can't say enough good things about him and his work. If I could change something about the home, I would like a wider driveway.
The construction staff and their flexibility.
More clearly outline which cabinet configurations come with which appliance options. Make sure the three is not half dead before move in. Make sure the grass is green before move in.
I am very impressed by the service of Andy. He is so kind, polite, and responsive to any and all questions and concerns that we've had along the way. We appreciate him so much.
A more clear explanation of the app involved (I still don't have it/login info)
So many things.