ALL REVIEWS

Edgemont SF (FD), October 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Edgemont SF ZLL (FD), October 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Orchards SF ZLL (FD), September 2021

4

Liked Most

I really enjoyed the sales experience, and the customization options that were provided. It felt like you could customize anything you wanted inside the home to your liking. Yes this dose impact pricing, but it's rare to find that in any homebuilder that isn't a 'custom' builder.

Would Change

Communication is very key especially through the warranty process.

Orchards SF (FD), September 2021

3.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Paisley SF ZLL (FD), September 2021

4.5

Liked Most

Once engaged, Brookfield representatives really seem to care about delivering value, quality and making sue we are happy. Overall quality and value is very good.

Would Change

Proactive inspections, emails and other updates would help to ensure customer satisfaction. Communication without prompting is a must. We would suggest that Brookfield send interior pictures every 2-3 weeks during building to reduce the risk of issues being identified later on. The tv conduit and power connection location are not helpful when mounting a tv. The outlets should be to one side. Perhaps Brookfield could consult with BestBuy Geek Squad or someone who mounts many TVs? Terminating Ethernet connections is not done by Telus/Shaw. This was a $200 cost that had to be covered by us after paying Brookfield for the wiring. Most of the cost was the minimum call-out cost for the electrician. Putting ends on the Ethernet cable in the basement would be a minimal cost for Brookfield.

Edgemont SD (FD), September 2021

5

Liked Most

Respondent had no comments.

Would Change

Nothing

Chappelle Vista Pointe, September 2021

3.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Orchards SF (RL), September 2021

4.5

Liked Most

Prompt services

Would Change

Warranty-should include upgrade (balcony) with covered support/not crack...as part of house

Edgemont SF ZLL (FD), September 2021

4

Liked Most

Responsive and customer oriented

Would Change

Respondent had no comments.

Edgemont SF (FD), September 2021

4.5

Liked Most

The thing we liked best was the value. We feel we got a high quality home at a very reasonable price. We also love the floorplan of the Robson because it sets itself apart from every other home we shopped around for.

Would Change

The home is outstanding. There needs to be better communication internally and we need to be notified immediately when something went wrong or if things become delayed.

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