Brookfield's Edgemont sales and customer service team is incredibly knowledgeable and helpful. They are responsive and friendly. Illana, Megan and Gurpreet are commendable, they would go above and beyond to meet your needs. Jeanine in the customer service team is responsive and friendly. MY over all experience with brookfield has been great.
I had a great experience. Everyone I interacted with displayed thorough knowledge of their work and this made me feel that I was working with the right team.
Customer service experience was great, however the quality of some of the materials used inside the house is not good for the price. We moved in and the shower glass fell off and injured my wife. Brookfield fixed it but did not offer any compensation or anything to make up for that incident. Wife had to go see doctor and get treated and was in a state of shock because of the quality of material. The customer service expressed their regret but did not take appropriate actions to make sure the issue was fixed as the glass was installed wrong again. Structurally the deck is also weak. I got 2 more friends who bought the home in the same area due to my reference but 2 of us already think we could have gotten a better quality product elsewhere.
Overall it was a good experience. But I have to mention few things. As you know I selected Eton model with big glasses like a contemporary style. The show home was heritage style (exterior) , so we found a contemporary style in Orchards community to understand how the exterior will looks like. But when I got my home, the design has changed. I am talking about a projection on the front left portion of the house with wood finish veneer sheet, when it comes to my home there is no projection , it is just plane and simple. For me that projection added great feel and beauty to the exterior. I know they never told me that this house will be the same like that. So I never raised this, but when we spent lot of money to get a home, we expect these things. I never got a very good explanation of exterior looks. At the same time, the interior is same like brookfield explained. It turned out to be very good. No complaints about it so far. Excellent quality, good design, choice of materials etc . Another but is about exterior paintings, still waiting to get this completed and the scheduled month is passed one month ago. But at the same time walkway and concrete parking pad construction was earlier than expected.
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It was overall a great experience, the folks working with us were knowledgeable and went above and beyond for our requests.
The overall experience was a very positive one. The sales team were really polite, positive and helpful. Was extremely impressed with their response and willingness to help out. Most definitely will be sharing this positive experience with family and friends.
We've already recommended Brookfield to all of our friends and family! Could not have imagined a better first time home buyer experience. Every question and concern we had was answered and responded to. The entire team, from sales to service to lawyers , made the entire process smooth and easy for us.
All good but some things need more high quality very less costs things and need to work out on house layout because I feel it’s waisted place on some areas and that’s reason small rooms size and living area .its my opinion.
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