Respondent had no comments.
Respondent had no comments.
Respondent had no comments.
Respondent had no comments.
I really enjoyed the sales experience, and the customization options that were provided. It felt like you could customize anything you wanted inside the home to your liking. Yes this dose impact pricing, but it's rare to find that in any homebuilder that isn't a 'custom' builder.
Communication is very key especially through the warranty process.
Respondent had no comments.
Respondent had no comments.
Once engaged, Brookfield representatives really seem to care about delivering value, quality and making sue we are happy. Overall quality and value is very good.
Proactive inspections, emails and other updates would help to ensure customer satisfaction. Communication without prompting is a must. We would suggest that Brookfield send interior pictures every 2-3 weeks during building to reduce the risk of issues being identified later on. The tv conduit and power connection location are not helpful when mounting a tv. The outlets should be to one side. Perhaps Brookfield could consult with BestBuy Geek Squad or someone who mounts many TVs? Terminating Ethernet connections is not done by Telus/Shaw. This was a $200 cost that had to be covered by us after paying Brookfield for the wiring. Most of the cost was the minimum call-out cost for the electrician. Putting ends on the Ethernet cable in the basement would be a minimal cost for Brookfield.
Respondent had no comments.
Nothing
Respondent had no comments.
Respondent had no comments.
Prompt services
Warranty-should include upgrade (balcony) with covered support/not crack...as part of house
Responsive and customer oriented
Respondent had no comments.
The thing we liked best was the value. We feel we got a high quality home at a very reasonable price. We also love the floorplan of the Robson because it sets itself apart from every other home we shopped around for.
The home is outstanding. There needs to be better communication internally and we need to be notified immediately when something went wrong or if things become delayed.