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Has been fair due to a few surprises - a few defects, which are being addressed by helpful staff of Brookfield.
I have been very disappointed with our experience with Brookfield so far, I certainly hope that it improves. Very little was done that we discussed at the walk tru and has still not been done. One thing we talked about was I thought the yard was being flooding by all the sprinklers that were spraying water on the house itself, and leaving the white residue on the house and the windows. I said the windows and the house needs to be cleaned and was told we have hard water. My suggestion was don’t spray the house ( use soaker hose) that didn’t happen. The day we moved in the sprinklers ran all night spraying against the walls of the house so we did not sleep all night. I received my first water bill today, in 14 days we used 12,000 gallons of water ( average water usage for 2 people is 3,000 gallons per month. I repeatedly told the Brookfield people about this water problem, It was never corrected my sprinklers sprayed the Van Metre lot next door for a couple of weeks. Yesterday I finally just turned them off after I was told I should be moving and adjusting them. I believe the grass is the builders responsibility until it is established. There is still numerous issues we talked about that have not been resolved. I have been in the development business for 50 years and thought I would be very happy with a Brookfield home but so far that has not been the case.
Disappointed in quality of trim work, such as doors have different types of trim, not consistent throughout the house; quality of shoe mold installation; highly disappointed in quality of work on screened in porch. We were never advised we would be responsible for watering the sod and still have no definite answer on sidewalk snow removal. Sarah and Rick are both exceptional and a real pleasure to work with.
We have been pleased with everyone from Brookfield. From Mary our sales person to Dan and Rick our construction team. They have been so helpful with everything. The house is beautiful and we are very happy.
So far we have been very pleased with the staff, including Sarah, Cody and Dave
Way better then Dan and Rick was awesome to work with.... Mary was incredible
Respondent had no comments.
My project Mgr post sale has been extraordinary
Love community and home . However was disappointed when townhomes price were dropped 15k after we signed. Also have been disappointed in land across from my front door.. It has had hay and seed place instead of sod as in my other common areas of the development. It is not growing as planned. Our interaction with Cody and Dave from building crew has been great. They are professional, attentive to details and just great representatives for your company.