ALL REVIEWS

Snowden Bridge, April 2024

5

Liked Most

Rick is the best person I had ever met.he did everything very well and provided us best service for everything we ask about this house . And Bill also help us to get everything on one place. I am really thankful for everything they both did for us. Rick & Bill . Thank you

Would Change

Nothing

Snowden Bridge, February 2024

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Snowden Bridge, February 2024

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Snowden Bridge, January 2024

5

Liked Most

My sales person Bill.

Would Change

Have more room in-between the homes

Snowden Bridge, December 2023

4

Liked Most

Rick, the Assistant Construction Manager, is an excellent representative of Brookfield Residential. He is knowledgeable, professional, and personable. Rick takes a genuine interest in the home and any concerns we have raised. He responds within a short period of time and, when needed, has arranged for someone to come to the home to handle a concern. During our meeting with Dan, Construction Manager, he was very informative about the home and the process involved in building, answering our questions and making note of our concerns. Brookfield Residential has an excellent team in these two gentlemen.

Would Change

Would prefer a Sales Office Manager to be concerned with the satisfaction of the prospective buyer as opposed to only being concerned with commission. We were selling our former home to move here and the original buyers' loan fell through which necessitated in our having to delay closing and put that house back on the market. The Sales Manager, [redacted], was informed of this and of our need to delay closing. In a very raised and angry voice, he told us during the phone call that we had "blindsided" Brookfield with our request for a delay in closing, that Brookfield could put a lien on our former home, that Brookfield could sue us for breach of contract, and then suggested that we (a retired couple) liquidate our assets in order to pay Brookfield. The delay was due to no fault on our part but we were made to feel responsible. Our realtor handled all further contact/ discussions with the Sales Manager, [redacted], from that point on as we were not comfortable speaking with him. Our realtor had difficulty in obtaining responses from [redacted] on several occasions. [redacted] stated that we "misunderstood" what he had said, but there were three people listening on speaker phone. Several "mistruths" were noted throughout the final months prior to closing, to our Loan Officer, our Realtor in VA and to our Realtor in NC. At the least [redacted] needs (re)training in Customer Service. We have referred one couple to Brookfield Residential but advised them to not deal with [redacted].

Snowden Bridge, November 2023

4

Liked Most

I like they layout and options I had when building my home. I also enjoyed my homeowner walkthrough. Rick was the best.

Would Change

We had a few snags in the design process that I feel could have been handled more proactively by our sales rep. I had to catch more the one mistake in the paperwork and I feel like there were a few instances in the process where I felt behind the eight ball where my sales rep could have been more clear and taken the reigns more effectively.

Snowden Bridge, November 2023

5

Liked Most

Very much process oriented. Provided us with updates all thought out the process .

Would Change

Every step was exceptional. The sales rep Matt was great and helped us all through the process. Structural Team "Cody "was really with us all through out the process

Snowden Bridge, October 2023

4.5

Liked Most

Our purchasing experience with sales representative Bill was exceptional. Bill was very polite, professional, and knowledgeable about the homes and community. Dan was pleasant and professional to work with. Rick was very professional, tentative and knowledgeable. Rick was always responsive and it was a pleasure working with him during our purchasing process.

Would Change

Make the garage and driveway larger. More space between homes. Having hard water in Frederick County, Va, it would have been nice to have a water softener included with the purchase of our home. Kitchen needs more cabinets.

Snowden Bridge, October 2023

4

Liked Most

Well organized in a layout that makes sense

Would Change

More communication about progress during construction providing updates via email or phone calls

Snowden Bridge, October 2023

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

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