4.1

Move-In Experience Survey (30-90 days post move-in)

28 CUSTOMER REVIEWS

  • 5 star

    39.0%

  • 4 star

    51.2%

  • 3 star

    7.3%

  • 2 star

    2.4%

  • 1 star

    0.0%

4.1

Home Quality

4.1

Overall Service

3.6

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Round Hill Housing Reg., June 2020

5

Liked Most

Steve and team were seamless. Great experience during this experience. There have been a few issues since moving in but Dee and Dan have been extremely responsive and great getting the issue solved.

Would Change

The updates were lacking but Steve did send us two or three sets of photos. My biggest issue is the sod/landscaping. Really could use a review of the craftsmanship. Our sod is extremely lumpy and is clear the ground was not properly prepared.

Brookfield Residential - Loudoun County Response

Hi Cory, thank you so much for the kind review! We really appreciate you taking the time to share your experience with us, and we agree Steve, Dee, and Dan are fantastic assets to our team.

Round HIll Housing Con., May 2020

5

Liked Most

We couldn't be happier with our new home. Tyler, Dee, and Dan have all been great to work with and very responsive. I would definitely recommend a Brookfield home to any friends looking to build.

Would Change

The hardest part was understanding the options available and the final floorplan. Tyler was great at walking through things with us but some sort of online configurator with clear explanations for the options would have been great.

Brookfield Residential - Loudoun County Response

Hi Sean, we appreciate your kind review and are happy that you love your new home! We are always looking to improve and better the customer experience so we have shared your feedback about the selections process to our team, in hopes to make this easier. Thank you again for your recommendations, and congratulations on your new home!