John and Tyler and their attentiveness to issues and trying to get them fixed..!
1. Add the option for a wood burning fireplace 2. Add option for us to expand driveway 3. Add option for us to pick hardware in the bathrooms 4. Add option for the granite counters to be sealed.. None of them are sealed AT ALL 5. Provide a copy of the electrical wiring diagram so we are not hunting for all the GFCI outlets in the house when breakers pop of GFCI trips 6. Don't be sop cheap on the amount of SOD and offer the ability to SOD the entire lot 7. Add options for plant packages and even a built in sprinkler system. 8. Take the politics and the bottomline out of the fixing of issues... I NEED and WANT a new refrigerator in the In-Law suite especially since the one you delivered was DOA.. This shouldn't be political or even a discussion in the back office .... Just replace the damn thing..
Derek and Dan we’re both fantastic during and after our closing.
We had a very rough experience with still in the sales office. Options for upgrades were not communicated appropriately and we felt like they were just glazed over in not shared. Also there could be better communication post settlement about things that still need to be completed and when they were getting done like paving our road for stealing our driveway. None of that was communicated on a timeline
I don't think the service could have been better. Honestly it was amazing.
Brookfield probably offered rollout shelves for the kitchen cabinets but I didn't realize their value until after my parents had moved in. Next time I will be sure to choose them.
Love the home and neighborhood. All representatives of Brookfield have been a pleasure to work with .
Our microwave was scrubbed and damaged and the front of the dishwasher had a noticeable dent and our refrigerator still has not been delivered. We have a white loaner refrigerator and the other items are supposedly being replaced. We also have an electrical outlet still waiting to be repaired on the main floor 7 weeks after move in.
Steve, Derek, and Dan were all AMAZING! My wife and I received constant updates throughout the building process, which was greatly appreciated. As first-time homebuyers, we genuinely appreciate the time that they all took to explain things to us that we didn’t understand at first. This made the experience all the more enjoyable. I would definitely, and plan to buy from Brookfield again in the future! The quality of our home is simply breathtaking!
An external stairway for the kitchen door would have been nice.
The layout and overall composition of the home
Did not care about customer service, knowing they could sell our home to someone else for more money due to market increases. Clearly only cared about making money, not about the customers.
Neighborhood. Overall home quality. Friendly/helpful staff.
Better paint. Virtual component showing what each feature will/would look like installed in the home
The layout of the house and the location within Purcellville.
I would have walked away from the process if having to deal with my sales representative again. He was rude to my wife early on and felt untrustworthy during the process. When we requested a different sales representative we were told that was not an option. We loved the layout and general location of the home so continued forward. This distrust continued throughout the process leading us to believe we were lied to on different options and that we were nickel and dimed throughout the process.
I like all the Smart Home features. Those features are my favorite thing to show and tell friends and family.
It would have been great to: 1) have had more upgrade options and fixture selections, and 2) had the option for Brookfield to install Radon venting during the construction process. I also would have had a professional landscaper install the grass sod because the subcontractor (Titan erosion control) did a terrible job laying the sod. I have already spent hundreds of dollars on grass fertilizer/weed/seed/feed, and topsoil to fill in significant gaps where the sod patches do not meet seem to seem. I've also had a problem in the back yard near the community fence line where there are huge weeds growing out from under the sod. These weeds are very difficult to eradicate!
Easy to work with and Derek was awesome in addressing our questions and concerns both pre and post settlement. Very communicative and provided updates on the building of our home.
Input into placement of air-vent registers.