Each floor plan are so thoughtful, they all got their pros and cons, so balanced so you are kinda okay with whatever floorplan that is left for you. .
I'm not a pro here, no comments, we like it so far and you are doing way better than those in Great Park.
Smart Hime feature, accessible sales team
This is Smart Home community; prefer to have some kind of easy access to contact the right person immediately.
Love the location and the quality of our condo.
It's been a bit difficult to get some items fixed since we've moved in. The communication isn't great with our Customer Care representative.
Thank you sharing your feedback on your new home purchase experience, we value your comments and will continue to do our best to deliver a great homeownership experience.
Home 1) Very well designed home with efficient use of space. 2) Excellent standard features. Really nice touch to include Ring cam, Lutron, Eero, smart lock, smart garage door all standard. Standard cabinets and quartz countertops are very nice as well. Did not cheap out on the doors either, definitely a plus. 3) Low HOA monthly fee 4) Low maintenance outdoor areas 5) Good amount of outdoor space. My preference is more indoor sq/ft. 6) Build quality was very good. I understand the construction process and was not expecting perfection but the build quality did exceed my expectations. There were some mistakes that I caught but they were addressed right away. I expected to get more pushback in trying not to fix the problems but ones that could be fixed were fixed. 7) Loved that pan was included for washing machine. 8) Excellent design for HVAC condenser catch pan as well. Service 1) All the welcome packets and move-in services were a nice touch. Virtuo was a nice to have to setup all the utilites. I have also purchased a new home with Irvine Pacific and this experience with Brookfield was much better in every way. 2) I understand that there was a crazy amount of interest initially but I think using the timestamp method was very fair and impartial. I felt like we got tremendous value for what we paid and really appreciate that Brookfield did not price gouge it's customers like other builders in Irvine. This alone made me trust and have more confidence in Brookfield and made it easier during purchasing process. I would definitely be a repeat customer. 3) Sales team was awesome. They were always positive, informative, not pushy/aggressive, remembered everyone's names. Top notch. 4) After moving in and seeing all the tradesmen coming in and out for the new homes, I can appreciate how much attention to detail is put into each new home. They do try to make every inch of the house perfect which is not a small task. 5) Brookfield Corporate office was flexible pushing out my move-in date by a few days. This really helped us time our existing home sale and close of escrow. This was very much appreciated! 6) "Hello from the Landing" videos. I actually saw Doug doing this while walking around the neighborhood and appreciate how many houses he has to do it for. 7) Very pleased with BRP/Loandepot financing as well. Brooke was very helpful and I liked how connected she was with the development and the Brookfield team. Rates were very competitive and the $10K incentive was hard to pass up when comparing against other lenders.
1) I am not a fan of the small sliver type windows. I noticed some elevations have them and some don't. I would do away with them. 2) Some homes through the community have a biege/brown exterior paint. It seems out of place. Also the yellow accent railings on the Lunas. These also seem out of place. 3) A bit more customization in the design process. For example, being able to add extra outlets/switches, special instruction to not install drawer pulls, not installing standard tile in entryway or kitchen. Would have been nice to be able to not install standard closet shelf/poles (and also less work/materials for construction crew). 4) Some of the upgrades at design studio were very high where it's cheaper to get the standard, demo the standard, and reinstall the upgrade. Just seems very wasteful to have to throw away brand new fixtures/materials. If there was a smaller delta on the upgrades, I would have done more through the design center and would have had a more positive experience overall. 5) Too many ceiling lights throughout the home. It is way too bright and adds too much clutter on the ceiling. There are also too many separately controlled light areas with too inconvenient switches. 6) Probably the only negative experience was with KPS. They are definitely not on the same level as Brookfield in terms of customer care/satisfaction. They did a poor job of setup and will be coming back for a follow-up but is scheduled 3-4 weeks out. Half-assed job of installing Ring Cam, POE switch stopped working next day and therefore Eero stopped working, some CAT6 lines that were purchased additionally do not have terminating lines. I would not hire KPS again in the future. 7) Wish there was a cheap option to just pour concrete on the outdoor spaces (patio/backyard). It would be so easy for the tradesmen to do during the build but becomes a pain for every homeowner to do after move-in.
Thank you for your time in sharing valuable and insightful feedback, with your great detail it allows our team to continue to improve and recognize our team especially in the areas we want to continue to excel at.
We appreciate the centralized location and the overall appeal of the community. We're excited to experience the quality customer service going forward. As previously mentioned, to align with the exceptional service provided by the Brookfield team, there's a need for improvement in some of interior materials along with its craftsmanship.
So far, the overall service has been pleasant. Keep up the good work, team!
Thank you for your candid feedback and insight on areas for our team to review in greater detail.
Nice floor plan, spacious
Door with lock in the second bedroom, hand held shower option instead of just the fixed shower head, the configuration of the kitchen cabinets, specifically the drawers in Plan 4 are too shallow and are not ideal (pretty unusable even for utensils as they are too shallow)
Thank you for your sharing your overall experience, we are delighted you love the floor plan.
Sales costumer service.
Flooring, drywall mud lumps under carpet. Sheathing or gypcrete should have been cleansed Belford installing carpet.
Thank you for taking the time to share your overall experience with us. We appreciate your candid feedback.
Respondent had no comments.
Respondent had no comments.
We value your comments and will share back with our team. We are delighted you have enjoyed your home purchase experience.
The sales people we're 10/10, we shopped around a lot and the service from Brookfield was unmatchable. Genuinely mean this.
Rather have a dope community gym than pool
Thank you for your kind comments, we value your feedback and will gladly share your raving 10/10 experience with our team.
I enjoyed the construction team and sales team. They seemed knowledgeable about the home and the community. I really enjoy the big space provided within our home and high ceilings and windows making the home very grand.
I would want more care to the home before handing over the keys. There were random yellow streaks on walls which needed paint touch up. Plumbing, uneven tile flooring, and water heater should have all been addressed prior to moving in. When I move into a new build, I expected it to be move in ready.