Respondent had no comments.
There were many unresolved issues when I got my keys. Your employees have been very helpful but there is still things not resolved.
Thank you for taking the time to share your initial experience. We especially appreciate your insights and will prioritize addressing it in our improvements process.
We still have some outstanding issues with trades but felt overall the staff was professional and friendly.
Thank you for your candid feedback on the experience received, we will continue to support your needs throughout your homeownership experience. Congratulations on your home.
My original walk through went great, and then when I returned for my keys and final walkthrough, none of the issues that were discussed had been fixed or repaired. I am still waiting on issues to be fixed a month after move in. Things that I was told would be done, did not get done in a timely manner and there are still a couple of outstanding items. I did appreciate the friendliness of the office staff and their willingness to get issues taken care of! The builders though, gave the impression they were trying to rush the process and clean their hands of the property instead of really taking pride to make sure it was up the standards of a new build. Don’t get me wrong, I love my home, but the process was frustrating to get to where I am now.
We value your feedback on your experience and will take into consideration your candid insights for continued improvement.
Our Brookfield Rep is great. Just noticed a few shortcuts that were made on the buildout. Example: drywall tape was not used at any of the wall to ceiling intersections. This made for a difficult cut in from my painters that painted the interior before we moved in. Subpar anchors were used on the TP dispensers. We had (2) come off the wall before even moving in. Maintenance did come and fix them.
We appreciate your valuable feedback and will be reviewing your comments in greater detail with our team for improvement.
Respondent had no comments.
the sales team was very slow with response on questions after receiving the earnest money and took lot of calls ad emails to get response
We are always striving to improve and value the feedback from our homeowners, thank you for sharing your feedback.
Very friendly and helpful through the whole process of getting my new home
Thank you for sharing your comments, we value you highlighting the service you have received throughout your home purchase experience.
Respondent had no comments.
While the people we have worked with have been very nice, it seems that communication within the company can be improved. We were given constant wrong information or contradicting information from the very beginning. Our move in date was about 7 weeks later than projected which we were understanding about but it’s still frustrating. We also think the communication between outside companies hired can be improved. We were told all of our fans and lights would be installed before we moved in and they weren’t installed until about a month after we moved in. Also in the house, almost everywhere we looked there was something wrong or that needed to be fixed and after being in the house about two months there are still things that have not been fixed. We also believe the house was just built poorly. Either the workers rushed or the quality of product just isn’t great. Basically our entire kitchen needs to be replaced because the cabinets are poor quality or we’re installed wrong and all of this was known before we even moved in and is just now getting looked at. There is painters tape still stuck to our floors that wasn’t cleaned after painting, there is paint still on handles and wall outlets, and there is grout on top of our tile in multiple places where you can tell it was rushed and not even tried to be cleaned. There’s also a spot on our sons floor that already creaks that’s been doing it since before we moved in and I feel like that should not be happening already. Just a lot of little annoying things that should’ve been taken care of already or before we even moved in because most of this was tagged in our final walkthrough.
Thank you for your candid feedback, we value your comments and will review closely with our team to do our best to address your concerns. Our Customer Care Team will be in touch to better serve you.