Spaces
Respondent had no comments.
The flow of the house.
Microwave. We paid a few Thousand $$$ for a double oven, which necessitated moving the microwave. Its entirely too high. At 5'10", the controls are above my head. My wife is 5'2", she can't use it without a step stool. Had we known this, we would have saved the money and the inconvenience. Its been addressed and Brookfield won't do anything.
I'm enjoying having a smaller house that's beautiful!
I really don't know who to go to with the problems. I've tried calling & texting "Jeff" who did the final walk-through with us, several times with no answer back. My back sliding glass doors don't lock & the front door punch lock has no batteries in it; also, I requested tree limbs to be cut back away from the house by 3 feet on the initial walkthrough with Thomas, & that still has not been done--Jeff told me he' have it done, but the branches are still touching my home...nothing has been done with those 3 issues.
Respondent had no comments.
Respondent had no comments.
Customer Experience person is very responsive and works as quickly as he can given the COVID-19 restrictions
Workmanship from painting, texture and trim (nails sticking out) needs to improve. Does not appear to have proper oversight, management or QA . My home is still dirty with construction dirt and debris inside areas I was told would be cleaned prior to move in
The layout, our selections and the sales team were awesome
The inability to install our AC for more than 6 weeks post possession. Our house is super air right and we have a huge window in our master bedroom. It gets so hot!
Thank you for the important feedback and we apologize for the inconvenience that came with not being able to install an AC unit.
Respondent had no comments.
Respondent had no comments.
Thank you for sharing your positive experience; we appreciate you taking the time to recognizing Jeff, Lindsey, Debby and Mike. We'll share your comments with the team.
Respondent had no comments.
Respondent had no comments.
The overall experience, was great and easy.
Nothing
We work hard to deliver an exceptional experience and we’re happy to hear we hit the mark for you. Cheers!
All of the staff mentioned in this survey are very responsive (those that we had the most contact with were: Starre, Vallery, Michael and on the loan side Debby). The all work together (those I mentioned and others I did not mention) as a team to deliver a quality product and excellent customer service.
Nothing - everything was great from initial visit to closing.
We’re so glad you enjoyed your move in experience! We’ll share with the Vientos team your appreciation and comments.