ALL REVIEWS

Luna at The Landing, March 2024

4.5

Liked Most

We appreciate the centralized location and the overall appeal of the community. We're excited to experience the quality customer service going forward. As previously mentioned, to align with the exceptional service provided by the Brookfield team, there's a need for improvement in some of interior materials along with its craftsmanship.

Would Change

So far, the overall service has been pleasant. Keep up the good work, team!

Brookfield Residential Response

Thank you for your candid feedback and insight on areas for our team to review in greater detail.

Paisley Starter, March 2024

3.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Kissing Tree, March 2024

5

Liked Most

Kendra did a great job of finding us a lot and design we love. Joanna did a great job of coordinating our design materials. Love how the place looks. She is wonderful to work with. I would like to nominated our construction manager, Christian, as MAN of the YEAR !! He was always responsive, and said yes to our requests, or clearly explained why a few things were not possible. Because of him, we feel we have an absolutely tremendous quality home, We love him !!

Would Change

1. Would have liked a higher end appliance package. Would like more design options for floor plan. 2. THE NEGATIVES: -Sterling AVI was awful. Refused to meet with me or do phone meeting. Could not seem to understand I wanted AV Center in closet. They did not follow through on electrical design requests. Now you are making me meet with them to do final "white glove service" They still did not return phone calls and finally Brennan was able to get them to schedule. Glad you fired them, but you did not do anything to help me with the problems, i have continued to have with them. -I have concerns the AC unit is under sized for the unit, based on Home Owner Feedback on Face book. Christian has reassured me our unit is upgraded and will be fine. Mike of Airtron service reassured me the unit would be replaced at no cost if inadequate. We will revisit this issue in July. --Suggestion: The design and option process is exhaustive. When we signed our documents, the plumbing in 3rd garage, and the door from the master closet to laundry room was not included as we remember discussing. This quickly became a he said-she said situation, Both were eventually resolved, though somewhat painfully. My suggestion is to include a summary of options NOT chosen. These discrepancies would have been quickly and easily seen prior to signing if there had been a page of options not selected.

Terra at The Landing, March 2024

4.5

Liked Most

Nice floor plan, spacious

Would Change

Door with lock in the second bedroom, hand held shower option instead of just the fixed shower head, the configuration of the kitchen cabinets, specifically the drawers in Plan 4 are too shallow and are not ideal (pretty unusable even for utensils as they are too shallow)

Brookfield Residential Response

Thank you for your sharing your overall experience, we are delighted you love the floor plan.

Rockland Park MUZLL, March 2024

4.5

Liked Most

Great team! Everyone we worked with seemed like they really love their jobs and company and genuinely wanted to make it a great experience.

Would Change

Only the items mentioned above. The overall experience was great. Even our designer was great as long as he agreed. He was lacking in experience on working with homeowners. I think he was probably great at showhomes where he had full control. I would just ask for someone with more experience working with home owners

Kissing Tree, March 2024

4.5

Liked Most

Responsive and knowledgeable. Christian followed up after close when he noted an issue with an exterior light, He contacted me and notified an electrician to correct the problem.

Would Change

Respondent had no comments.

Barefoot Lakes Mosaic, March 2024

5

Liked Most

The Brookfield team was amazing from start to finish and into the warranty period. The sales team (Kathy & Ann as her backup) kept us up to date on the whole build process, including sending weekly pictures of the progress, which was especially appreciated since we lived out of town. The construction crew did a great job and spent so much time with us on both walk-throughs. Casey , our superintendent, was very thorough on the pre-insulation walk-through, explaining every little detail, inside and out. Jerrod & Luis, our other superintendents, were great to work with on the second part of the build. We can't thank them enough for spending so much time with us on the walk-through prior to close. They answered all our questions and we didn't feel rushed to get through the process. And, can't forget about Alyssa, our warranty representative. Wow! She did not let anything slide on that walkthrough. I'm positive she marked way more items to be touched up than we did, down to cleaning up little paint speckles here and there. The whole team has been amazing to work with. We feel and see the quality of the workmanship and very much appreciate the competence and friendliness of the entire Brookfield team!

Would Change

From a home layout perspective, the bedrooms feel a bit small and the entry hallway is very long, narrow & dark. Also, there isn't a window by the front door to be able to see who has rang the doorbell and the front door does not have a peephole either. We would have also preferred to have had solar, or at least a solar option.

Kissing Tree, March 2024

5

Liked Most

Great staff! It was a pleasure working through the purchase, design, and construction processes. Jeff, our construction superintendent, was wonderful.

Would Change

More flexibility regarding the landscaping. Perhaps having xeriscape packages and masonry planter beds as available options. I.e. - a lawn/landscape "design center".

Cadence Towns Central Pk, March 2024

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Terra at The Landing, March 2024

3.5

Liked Most

Sales costumer service.

Would Change

Flooring, drywall mud lumps under carpet. Sheathing or gypcrete should have been cleansed Belford installing carpet.

Brookfield Residential Response

Thank you for taking the time to share your overall experience with us. We appreciate your candid feedback.

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