We had a fantastic experience working with everyone at Brookfield Residential in Livingston, Calgary. The Sales team was intentional about providing the right experience—not just focused on selling a home but ensuring we felt truly confident in our decision. Their experienced interior designers offered valuable guidance on interior selections, making the process smoother. One of the standout aspects of their move-up enhanced homes is the high-quality standard selections, allowing buyers to allocate their budget toward meaningful upgrades. This sets them apart from many other builders. Additionally, the Sales team maintained strong communication with the construction team, providing regular updates—something we really appreciated as we were building from out of town. Like with most builders, the number of options available for customization can be overwhelming, especially for first-time pre-construction buyers. The selection lists often lack photos or detailed descriptions, making it crucial to carefully review them to ensure your desired features are included. This also applies to the provided drawings—double-check everything or seek expert advice, as it's easy to overlook important details. Brookfield is not flexible when it comes to post-agreement changes. While they mention that modifications after signing may come with a fee, the reality is that approvals for changes are rare. Now that we've been in our home for a little over a month, we absolutely love it. However, there were some areas where the finishing touches could have been better—for example, professionally cleaning the exterior before possession would have been a nice touch. That said, our overall experience was high-quality, and we would most likely build with Brookfield again in the future.
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Excellent courtesy shown by Jay, Lupita and Alfredo.
Awesome
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Geoff was awesome! We had some back and forth with Shoreh but in the end she was able to get us the closing date we wanted. The team was always responsive and helpful. Thanks a lot for the smooth experience folks!
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Brookfield is a fantastic organization, and we have truly enjoyed our relationship since the first day we stepped into their sales office in Livingston. The sales and care teams are exceptional; they are the backbone of Brookfield. Unfortunately, the post-construction team has been quite disappointing. They often provide half-truths and are generally not forthcoming. They frequently make promises but fail to follow through. For instance, several issues identified during the homeowner orientation walkthrough were not addressed by the time of possession. They assured us that the legal suite sticker from the City of Calgary would be delivered the Monday after possession on February 21, 2025, but we are still waiting for it. Additionally, there are other unfinished tasks they promised to complete, and we have not heard from them regarding these delays. If your post-construction team could match the quality of your sales and care teams, I can confidently say that Brookfield would be unbeatable in this sector.
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We are enjoying our new home. The process of buying was easy and everyone was very helpful.
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