Respondent had no comments.
Overall I was satisfied with Brookfield as a whole. The sales team, lending team, and customer service team all have top marks in my book. Everyone was very responsive and answered many of my questions. My biggest complaint has been getting issues with the home resolved. Brookfield does an excellent job of immediately creating work orders and having someone dispatched to address the issue. I have had A.C. issues and Lighting Issues that some of the 3rd party venders had not fully or adequately addressed.
The process of buying a home was a good experience. Brookfield was very easy to work with and flexible in terms of the contract and overall sale of the house. Working with Mary and our lender was excellent! The post sell follow up with Rick has also been great. He’s very responsive and easy to work with. I believe some issues we ara having with some items that haven’t gotten fixed are out of his control and I will be submitting those to the customer service department.
Very customer focused experienced.
Respondent had no comments.
Efrain my construction foreman was wonderful to work with. His pride on the craftsmanship provided was evident, as well as ensuring everything was perfect for us. This is our 11th new construction home, and hands down the best craftsmanship we have ever had. The attention to detail of our home was clear. We only had 1 minor item on our pre settlement walk thru and Efrain handled getting it completed immediately. Efrain always had a smile on his face, and truly cared that our new home was perfect. Very refreshing!! And a huge asset to your company.. Chris our Home Warranty representative was a joy to work with! He explained everything clearly so we understood what we have and the process to submit any issues. Chris also shows incredible passion of excellence and has been incredible in quick responses to warranty claims. This has been the best experience we have ever had from our warranty rep. Chris also followed up to ensure the few repairs that have come up were completed to our satisfaction. Both gentleman are amazing representatives of your company and created the most impactful and positive experience we had throughout the process.
Great experience from start to finish!! Elisa was amazing to help with anything I needed
Comforting and helpful
we had an expedited closing due to the end of the year and everything was very smooth. all team members were very responsive. we are still waiting on contractors to come by for fixings however weather has delayed them.
Was a lovely experience