4.7

Move-In Experience Survey (30-90 days post move-in)

152 CUSTOMER REVIEWS

  • 5 star

    87.4%

  • 4 star

    12.6%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.6

Home Quality

4.7

Overall Service

4.1

Time Taken to Correct Items

4.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Holiday at Emerald Park, August 2020

5

Liked Most

everyone friendly caring and prompt with response

Would Change

such an enjoyable EASY process, would not change a thing

Holiday at Emerald Park, August 2020

5

Liked Most

Our Brookfield rep, Lisa, was incredible and I would never want to buy a home without her in the future. She was knowledgeable, thoughtful, and we felt no pressure with her. She is the reason we decided to go with Brookfield. Also, everyone from Loan Depot was amazing, especially Kelly. She answered all of our questions, even when we asked the same one a hundred times, and we felt like she really cared about us as homebuyers. I will never buy a home through another loan company.

Would Change

Escrow team was not very thorough. We caught documents needing to be completed months after they should have been. Their responses were short and up to the day before we closed we felt in the dark about how the day would unfold with them. When we arrived only the notary greeted us and no one from the Escrow company itself. Our escrow officer was literally in a nearby office with the door open and didn't even come to say hello.