everyone friendly caring and prompt with response
such an enjoyable EASY process, would not change a thing
Our Brookfield rep, Lisa, was incredible and I would never want to buy a home without her in the future. She was knowledgeable, thoughtful, and we felt no pressure with her. She is the reason we decided to go with Brookfield. Also, everyone from Loan Depot was amazing, especially Kelly. She answered all of our questions, even when we asked the same one a hundred times, and we felt like she really cared about us as homebuyers. I will never buy a home through another loan company.
Escrow team was not very thorough. We caught documents needing to be completed months after they should have been. Their responses were short and up to the day before we closed we felt in the dark about how the day would unfold with them. When we arrived only the notary greeted us and no one from the Escrow company itself. Our escrow officer was literally in a nearby office with the door open and didn't even come to say hello.