ALL REVIEWS

Kissing Tree, July 2022

3

Liked Most

We love Kissing Tree and all the people out here. We are happy with our lot. We all say "it's not about the home, it's about the community."

Would Change

Brookfield seems to have little interest in producing a quality product. The quality of the lumber is low grade. Our slab has a large "bow". The trim work is VERY poor quality. Our roof is wavy. Driveway had large cracks right after it was poured. Toilet is not centered in the water closet in the master and they refused to fix it. Our manufactured wood floor is the highest grade offered, yet it chips easily.

Brookfield Residential - Texas Response

Candace, we value customer feedback like yours and are so glad you’re enjoying the Kissing Tree community atmosphere and activities. We’re very sorry to hear of your negative experience with the quality of your home and selections of upgrades. Our team is working closely with you to resolve any concerns or issues. We’re always improving our Design Studio options, so I’ll pass this off to the team to factor into future enhancements. Thanks again for voicing your feedback.

Easton Park, July 2022

5

Liked Most

I like the quick response time we have received. The team has been very attentive.

Would Change

So far everything as been great. No changes as of right now.

Brookfield Residential - Texas Response

Brittany, thank you for taking the time to complete the survey. We're so happy to hear that you've had an easy home buying experience and that you've enjoyed the team! Congratulations on your new home!

Easton Park - Union Park, July 2022

4.5

Liked Most

Respondent had no comments.

Brookfield Residential - Texas Response

Megan, Thank you for the great scores on your survey. Your feedback is very important to us.

Kissing Tree, July 2022

2.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Daniel, Thank you for taking the time to complete the survey. Our team is working closely with you to resolve any concerns or issues. Congratulations on your new home!

Kissing Tree, July 2022

4.5

Liked Most

Overall positive experience. Neighbors are great.

Would Change

Better communication about the build schedule.

Brookfield Residential - Texas Response

John, thank you for taking the time to complete the survey. We're always working to improve our communications to provide you with the best customer experience, I will pass this on to the team. We are thrilled to hear that you had such a positive experience and are loving your neighbors and the Kissing Tree community. Congratulations on your new home!

Easton Park - Union Park, July 2022

5

Liked Most

Respondent had no comments.

Would Change

bigger garage, bigger yard

Brookfield Residential - Texas Response

Stephen, thank you for the great scores on your survey. Your feedback is very important to us. We hope you're loving your new home and the Easton Park community!

Kissing Tree, July 2022

4.5

Liked Most

Comfortable feel of home and surroundings.

Would Change

Give more time for changes during the design phase.

Brookfield Residential - Texas Response

Dan, thank you for taking the time to complete the survey. We are so happy to hear that you're enjoying your new home and hope that you're loving the Kissing Tree community! Congrats on your new home!

Kissing Tree, July 2022

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Mark, Thank you for the great scores on your survey. Your feedback is very important to us.

Kissing Tree, June 2022

2.5

Liked Most

Definitely the neighborhood feel, great neighbors!

Would Change

The quality standard needs to be improved or maybe they need to be established. The price vs quality is very much out of balance, they are charging premium prices for a lower level quality home. That is not a winning formula! The subs do not seem to be held to account for poor workmanship. Up your quality, pare that with a great amenity offering and you COULD have an amazing combination!

Brookfield Residential - Texas Response

Richard, we value customer feedback like yours and are glad you’re enjoying the Kissing Tree community atmosphere and your neighbors. We’re sorry to hear of your negative experience with the quality and selections. I’ll pass this along to our team. Thanks again for voicing your feedback.

Easton Park - Union Park, June 2022

3

Liked Most

It has a modern feel to it.

Would Change

Better communication for the sales team. Better security so that cabinets don't get stolen prior to installation.

Brookfield Residential - Texas Response

Alexandros, thank you for sharing your experience with us. We’re so sorry to hear of your disappointment and difficulties in closing your home. We strive to provide our customers with a positive, happy experience, and we fell short with you. In order to better and more personally address your concern, a Brookfield Residential Customer Care representative will be in touch with you soon.

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