ALL REVIEWS

Kissing Tree, April 2021

4.5

Liked Most

Sean, our contractor, was outstanding in the completion of our home. He personally took the time to clean and correct several items such as our outdoor grill and refrigerator. Both were wonky and Sean adjusted each item personally so that it fit better and was not wobbly. He made sure our home was ready to move-in.

Would Change

When we purchased our home in Kissing Tree, the welcome sign with our names and where we lived prior was discontinued. Very disappointing.

Brookfield Residential - Texas Response

Cynthia, great to hear you had a positive experience with Sean! We're sorry to hear about your disappointment with the yard signs, it's never fun to discontinue these types of things, however we hope you find joy in all the other fun activities and social events our HOA provides!

Addison, April 2021

4.5

Liked Most

Everyone has been great to work with! Great relationships built, and I appreciate that continuity even after the home was purchased.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Mai, amazing! Thank you so much for sharing your experience with us.

Kissing Tree, April 2021

4.5

Liked Most

Social amenities, friendly neighbors, golf cart friendly.

Would Change

clean-up construction sites. More variety in lenders.

Brookfield Residential - Texas Response

Hi there, Glenna! This is all great feedback. Thank you for taking the time to share with us!

Easton Park - Union Park, March 2021

5

Liked Most

Zach and Greg gave superb customer service. Very knowledgeable, very polite and timely, gave lots of attention to detail. These guys go above and beyond.

Would Change

We weren't very happy with the level of service provided by Steve.

Brookfield Residential - Texas Response

Hi Irene! Thanks for the kind words about Greg and Zach, we continually hear great these about them! We're sorry to hear about your experience with Steve, we never like hearing that. We will take this feedback to the appropriate team members so we can make sure communication is better for future customers! Again, thank you for sharing with us.

Bryson, March 2021

3.5

Liked Most

The majority of the house and the building process was fine. Simply a few items that are so inferior it has diluted my impression of your company.

Would Change

Overall experience was good. Primary complaint is the final 10% of construction was sub standard. The items people see - trim, doors are an eyesore. Not pleased that roof might be compromised and that i was told it would be corrected prior to closing and was not. Want pictures? I have them.

Brookfield Residential - Texas Response

Hi Mark, thank you for sharing your concerns with us. We have been made aware that our team was in contact with you to repair any remaining items. Thank you for your patience and understanding through this time!

Easton Park - Union Park, March 2021

4.5

Liked Most

Quality of home and placement and community

Would Change

More updates on the home, especially through severe major weather

Brookfield Residential - Texas Response

Hey David! We're glad to hear you like the quality of your home! We're sorry to hear about the communication issues you faced during the severe weather, like many Central Texans, most of our staff faced loss of power and internet and had trouble connecting with clients. We apologize for any inconvenience during that time! Welcome to Easton Park!

Kissing Tree, March 2021

5

Liked Most

High marks all around but really enjoyed working with my sales lead (Kevin) and construction lead (Andrew). Both first rate reps for Brookfield.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Ronald, thank you for sharing with us! Kevin and Andrew are seriously the best, so happy to hear they were of great help!

Easton Park - Union Park, March 2021

4.5

Liked Most

I love the open concept of the downstairs living space.

Would Change

The color of my home wasn't exactly what I wanted.

Brookfield Residential - Texas Response

Hey there, Kory! Glad you're enjoying your open layout, definitely a great feature to have! Thanks for your feedback about exterior colors, this is great information to have as we plan for future selections.

Kissing Tree - Villas, March 2021

5

Liked Most

Employees

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Thanks George! We're very lucky to have some great employees :)

Kissing Tree, March 2021

4

Liked Most

Everyone was very welcoming!!

Would Change

I went up 5,000 because I was told that they would add a few items to my utility room, but when I mentioned it later, I was told they wouldn’t do the extras!

Brookfield Residential - Texas Response

Vicki, it's always so great to hear everyone was so welcoming! We apologize about the extras in your utility room, we brought your concern to the design team to see what may have gone wrong there. We appreciate you sharing that information with us!

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