ALL REVIEWS

Kissing Tree, February 2021

4.5

Liked Most

The plan we selected is very live able.

Would Change

Improved attention to details of final fit and finish.

Brookfield Residential - Texas Response

Glad you're loving the floorplan, Gerald! Thanks for your feedback regarding attention to details and final finish-- this helps us when making future improvements!

Wild Rock, January 2021

3

Liked Most

The sales person was forthcoming and willing to work with the buyer to get approval for additional items requested. In Wild Rock , Vern and our site supervisor Terry were always pleasant and helpful to meet our needs. I would definitely work with both of them in the future should that opportunity arise. They absolutely made us feel we were their only customers which is the way it should be. Well done gentlemen!

Would Change

First the design center needs to update materials with more choices of GOOD quality products. Secondly only two 2 models homes were built but 7 basic floor plans were offered, so the point is it’s hard to know how the flow of the house feels to the buyer if you only are looking at a drawing on a piece of paper. Interior paint types ( flat vs low sheen) should be option because the buyer is ultimately paying for the paint anyway. Choices of the tub, toilets etc is as important as the facets and sinks. Only one choice for a faux mantel ? Really? Way to expense not to have the real thing.

Brookfield Residential - Texas Response

Don, thanks so much for the kind words about our Wild Rock team! Vern and Terry are really great, we're so lucky to have them! We apologize for the selections in the design center, it's something we're working on so that we can provide our customers more options! We really appreciate you sharing this feedback.

Kissing Tree - Cottages, January 2021

5

Liked Most

Amenities

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

James, happy to hear you're enjoying the amenities!

Kissing Tree, January 2021

5

Liked Most

I have loved the home and the community. We are pretty new so can't say much about the activities offered yet.

Would Change

I have had trouble reaching the customer care after taking possession on of the home. I've sent 2 emails with no follow up after 9 days.

Brookfield Residential - Texas Response

Jeffrey, we're glad to hear you're loving your home and the community! We understand our Customer Care team has been in contact with you and is currently working to complete any outstanding items. Thank you for sharing with us!

Cottages at Crystal Falls, January 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Kissing Tree, January 2021

4

Liked Most

One story and not to big.

Would Change

Nothing

Brookfield Residential - Texas Response

Hi Vic, we're so glad you're enjoying your new home at Kissing Tree!

Kissing Tree, January 2021

4

Liked Most

people are outstanding

Would Change

service was great, i might put electrical outlets in a few different places but that was on me

Brookfield Residential - Texas Response

Edward, thank you for sharing this feedback! Welcome to Kissing Tree!

Wild Rock, January 2021

5

Liked Most

The sales and construction team. In other words, as a consumer, Vern and Terry are Brookfield!!!

Would Change

Nothing. Vern, Terry and the Brookfield team worked extremely hard to make everything fall into place and close on time during this pandemic and Christmas. They were absolutely fantastic.

Brookfield Residential - Texas Response

Wow Cheryl! Thank you for sharing such a positive review! We're happy to hear the Brookfield Residential team was so accommodating.

Kissing Tree, January 2021

3.5

Liked Most

Respondent had no comments.

Would Change

A better selection of options and upgrades and I definitely would work with a different cabinet company

Brookfield Residential - Texas Response

Hi Richard! Thank you for sharing this feedback-- it's something our team is currently working on to improve!

Kissing Tree, January 2021

4

Liked Most

Type of community it is located in, floor plan, options

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Brian, that's so great to hear! Welcome to Kissing Tree!

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