Only complaint is their preferred lender, which was beyond terrible. They were the sole reason for significant delays in my closing.
Bryan, thank you so much for sharing your feedback with us. We're sorry that you did not enjoy your experience working with the lender and are so sorry to hear of the delay it caused with closing. We're happy that our team members could assist you with this. We hope that you're loving your new home and all that the community has to offer. Thank you again for completing the survey.
B.R. Front people very good, unfortunately your subcontractors are lacking in pride of their work. The sod prep and laying is in my opinion was arguably unexceptable. We needed to have your lawn care out three times and are still waiting on the fourth to get sprinklers correct. Still waiting on a few sod pieces to turn green even after watering and this recent rain. Three way electrical switches installed in most room but missing in our walk thru bathroom, was told it is not required. For $600,000 a two way switch and gutters on all the house is common sense to install. My favorite is we are waiting on foundation people to dig under house to get to the plumbing pipe to replace it because construction crew some how got stones and mud or concrete in the piping. Again people working who do not care about doing it right. I would think it would be cost effective to test for that before pouring the slab. Overall the builder has a good house but needs to supervise the the subs closer.
Robert, thank you so much for completing the survey. While we’re happy to hear that your experience with our team at the front end was positive, we take your concerns about subcontractor work very seriously. We understand how frustrating it must be to deal with issues related to sod installation, irrigation adjustments, electrical configurations, and plumbing after move-in; especially when you’ve made a significant investment in your home. Please know that we’re actively working with our teams to address these issues and prevent them from happening in future builds. Ensuring that every homeowner feels confident and cared for is our top priority, and your feedback helps us move toward that goal. We appreciate your patience and are committed to resolving the outstanding items at your home as quickly and thoroughly as possible. If you need any further updates or assistance in the meantime, please don’t hesitate to reach out directly.
It has been a great experience with all people from start to finish with Brookfield!
Tracey, thank you so much for sharing your feedback. We're so happy to hear that you had a great experience with Brookfield during your home building process. Congratulations on your new home!
Overall we were very please with Brookfield . They helped & worked with us from the very start of buying our new home and throughout the entire process of moving in and getting settled. They continue to follow up and making sure everything is right
Robert, thank you so much for sharing your feedback. We're so glad to hear that you are pleased with the Brookfield team. Congratulations on your new home, we hope you're loving the community.
Respondent had no comments.
Jerry, thank you for completing the survey. We appreciate your feedback and hope you're loving your new home.
Belinda, Jacob, Ricardo made this process seamless for me. I am so grateful to have had them, I trusted them so much through the process. I know that I drove them bananas, but they remained professional and was always one call away. Someone stopped by my home recently and asked which builder did I use & I immediately said just call Belinda. There’s no reason to even look at any other builder because there’s no comparison,
Shamara, thank you so much for completing the survey. We are so greatful that you had a seamless experience and we're honored to have earned your trust during this project. Our team members work hard to make sure to offer the best customer experience and we're so happy to hear we met the mark with you. Congratulations on your new home, we hope you are absolutely loving the community!
My life was full of stress and uncertainty...this is the ONLY thing I did not have to worry about. Thats how easy it was.
Nancy, thank you so much for completing the survey. It's wonderful to hear that we could make this experience smooth and enjoyable for you. Cheers to your new home!
The a Brookfield experience was a pleasant one. From beautiful homes to timely responses. We appreciate the Brookfield team making our first buying experience a great one!
Juan, thank you so much for your feedback. We're so glad that your first buying experience was one to remember. Congratulations on your new home!
Our overall experience with Brookfield was exceptional. Thank you Marc, (New Home Counselor), Joanna (Design Consultant ), Karen (Customer Guide), Colin (Construction Manager) and Thom (warranty and post move in assistance). We love our new home and community. The only challenge we experienced was with Home Pro. There was a communication gap around setting up our first appointment time caused by a clerical error they made with our phone number. Then, at White Glove inspection, wish we got a little more help with our Ring doorbell. After move in, we discovered the chime was not working due to poor battery install. Also, found we had a weak internet connection for our media outlet. Discovered by the person who wall mounted our TV. All fixable, and relatively small things, but something else to do that could have been avoided.
Edward, Thank you so much for the kind words and for recognizing Marc, Joanna, Karen, Colin, and Thom. We’re thrilled to hear your experience with the Brookfield team was exceptional and that you’re loving your new home and community! We also appreciate you sharing the feedback regarding your Home Pro experience; we understand how those small tech issues can add up and we’ll use your insights to help improve communication and support during setup. We're grateful for your thoughtful review and are so glad to have you as part of the Kissing Tree family!
The team was super helpful and responsive for all requests. As a first time home buyer I really appreciated it!!!
Thank you for sharing your feedback, Kenneth. We are so happy to hear that you had a great experience with the Brookfield team. We hope you're enjoying the community and everything about your brand new build. Congrats on your new home!