ALL REVIEWS

Easton Park, August 2021

5

Liked Most

The home is fantastic but we were even more pleased with the dedication to customer service that Amy, Robbie and Greg have showed

Would Change

Nothing!

Brookfield Residential - Texas Response

Tate, wow! Thank you so much! Welcome to Easton Park.

Addison, August 2021

5

Liked Most

The size of the lot and quality finishes in the house

Would Change

N/A

Brookfield Residential - Texas Response

Awesome, glad you like your new home, David! Welcome!

Easton Park, August 2021

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Thank you, Andrew!

Addison, August 2021

4.5

Liked Most

1) Our superintendent Tyler & our Customer Care Rep Joe!!

Would Change

1) Would have liked to have been informed about the easement verbally or have it outside of my property line in the survey 2) Better upgrades @ design center 3) I would have preferred to not purchase in Addison South given the high volume of rental units.

Brookfield Residential - Texas Response

Farrah, we are so happy to hear you had a good experience with Tyler and Joe! Thank you for sharing your honest feedback with us, we understand our sales manager was in touch with you and offered another available lot without the easement but your heart was set on this specific lot, so we apologize for the disappointment you are feeling. We appreciate you sharing feedback regarding the design center, we love feedback like this so we can assess our offerings and expand on them. Again, thank you for all your honesty and welcome to Addison!

Easton Park, August 2021

5

Liked Most

Everyone genuinely cares about the quality of the house, and it's been extremely enjoyable to know I have a team that is willing to go above and beyond to ensure the best experience possible

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Wonderful to hear, Jason!

Retreat at Dripping Sprgs, August 2021

4

Liked Most

Sales person was wonderful, construction tried their best but were subject to material and labor shortages due to CoViD

Would Change

redesign this floor plan for the front door to be located at the portico; have COA enforce flagrant major violations that impact quality of life (business use of garage/permanent conversion to woodworking machine shop and related machinery noise pollution to neighbors)

Brookfield Residential - Texas Response

Hi there, Miki. Thank you for providing feedback regarding your floorplan, this is helpful as we draft up future floorplans. Welcome to the Retreat at Dripping Springs and we hope you're enjoying your new home.

Easton Park - Union Park, August 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Thanks, Janine!

Kissing Tree, August 2021

4

Liked Most

I like the model home we purchased, the sales team (Kevin) was outstanding.

Would Change

The design center experience was not a positive one. Too rushed, only 1 person in the design center. I'm not surprised so many errors occured.

Brookfield Residential - Texas Response

Hey Dennis, thanks for sharing the kind words about Kevin, he's such a great employee! We are sorry to hear about your experience in the design center, we understand it can be a stressful step in the home building journey but we appreciate your patience with us.

Easton Park - Union Park, August 2021

5

Liked Most

I appreciate most the quality of communication from the office staff with weekly updates and answering any question I had almost immediately throughout the process. I worked with Melissa and she definitely deserves a raise. Above all else, I appreciate that what Brookfield said they were going to do, they did and in the time frame they said they would.

Would Change

I don't think I would have changed anything. This is my first time buying a home so I didn't know what to expect.

Brookfield Residential - Texas Response

So great to hear all of this, Allen! Welcome to Easton Park!

Easton Park - Union Park, July 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Thank you for sharing, Gerardo!

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