Level of communication regarding building progress was great
Respondent had no comments.
From the day my wife and I walked into the office in Hiawassee to talk to Subrina about our new build options to the day we were handed our keys we had an excellent experience with Brown Haven!
Mike .. who oversaw construction… was extremely responsive to concerns and inquiries , professional and quickly resolved all issues. We are very happy with our new home . We wish that the gas logs were included in the package otherwise all went as expected and home completed in record time!!
The whole experience was great. It wasn’t cheap but you get what you pay for. We found for the same price as their competitors, you got much more upgrades and quality. We liked the straight forward pricing and no gimmicks! Our site supervisor Landon did a great job!
Respondent had no comments.
Message sent to John/CEO with our concerns. He can call if additional information is needed. My number was included in email. This review covers the Chattanooga Tennessee office.
Respondent had no comments.
I believe this is a well constructed home built with quality materials, but cleanliness and some details are lacking. The house was not very well cleaned when we took ownership. Cabinets were quite dusty and the condition of our wood floors was disappointing. We have since cleaned the floors and the red dirt that came out of them was way more than there should have been. I think you either put the finished floors down too soon in the build or they were not protected at all during the rest of construction. There is an area where we suspect paint may have been spilled on the floor, and it was not cleaned up well. Trim and doors were also finished with out being smoothed out. Some areas it appears dirt was painted over.
Excellent first time builder experience. Groundbreaking to move in in 5 months.