Everything was wonderful about our experience.
Thank you, BrownHaven , for building a home that truly reflects my wishes and needs. Shelby was especially essential during this phase of the project, ensuring that my vision for the new house was clearly reflected in the master plan. Thank you, Shelby, for working so closely with me throughout this process your presence and guidance were invaluable. Thank you, Mike, our project manager, for your flexibility, problem-solving skills, and commitment to completing the project on time. I truly appreciate your patience in answering all my questions and your dedication to making the building process smooth and executed with excellence. Justin, I sincerely appreciate your willingness to address and resolve any challenges that arise along the way. Your commitment made this experience reassuring and rewarding. Thank you to the entire BrownHaven team. I wish you continued success and happiness, and I’m I am confident you will have many more satisfied customers.
The Sylva team was great! They were responsive, kind, and understanding. We enjoyed working with them and appreciate their willingness to help and talk through everything.
Sam was our project manager and we couldn’t be happier because of him and the rest of his team! He addressed our many questions like a member of the family in minutes, not hours or days. And We had a lot of questions! Sam cares and he proved it to us every day. Chris placed the house on the lot perfectly for the best view of mountains behind the lake. Angelica was very patient and helped us through the overwhelming task of selecting Everything. Well done BHH team.
Couldn't be happier with the entire experience, excellent from design to finished home. We highly recommend building your home with Brown Haven
(1) Bearon was incredible as a point of contact during the process. He communicated frequently, was accommodating, and always professional and courteous. I work in construction litigation, and he communicated more thoroughly and more frequently than my best clients. (2) Cody and Alyssa in the main office were also amazing. Cody sold me on the finance/construction process and was able to walk through different options, including recommending the floor plan we eventually chose. Alyssa was so thoughtful during our selections process and helped us think outside the box to find the perfect mix of colors, fixtures, and patterns that we didn’t even know we wanted. We are thrilled. (3) The trades personnel that I met were also top-notch. I was living just down the street from the site and was able to check-in from time to time. Everyone among the trades was very polite and willing to discuss progress, though I did what I could to stay out of the way. I was initially concerned at the speed with which the home was coming together, but I wasn’t able to find a hint of cutting corners or skimping on materials. It is incredibly rare to have people who can work quickly and still maintain construction standards. I appreciate that your people are able to do both.
From the moment we walked in the door we were amazed by their professional but personable atmosphere. Brown Haven and their team picked up the pieces with no hesitation from a different builder in their failed attempt in the beginning phase. They were amazing in getting us exactly what we wanted and paid for, not to mention all of the paperwork involved. With the exception of the well company every person we encountered from within the office to the field was prompt, responsive and genuinely cared for our satisfaction of our home and land. Our builer Andew picked up the phone nearly every time I called him with any concerns and was always professional! The well company was not ideal in their timing or willingness to work with us on where we wanted our well. As I listened over the phone, they had a take it or leave it (for a much later time) attitude. Our biggest regret however, were was not choosing Brown Haven initially. They were amazing and what every first time builder experience should be like. Thank you all!
Everyone we encountered at Brown Haven was super nice and any questions or concerns we had we met with a quick and attentive response.
Great caring people! Feels like family!
They do what they say they say they are going to do. They cover all the details I would not know to ask about. They offer flex options and are very responsive to desires and questions. They use and supervise excellent contractors. They are all good people with great values.