Respondent had no comments.
I would recommend them but be careful with selections and make sure the things you were told you are getting are in writing even if they say its included so many little things , I am jot happy with at least all the big things are done well.
Every step of the process was explained well. We knew what to expect and communication throughout the process was excellent. No construction project goes perfectly, but when issues arose, our manager Eric responded promptly and took care of any issues. The website and constant photos of the build were helpful as we were not in the area and could only make a couple in-person trips. We are extremely happy and would definitely recommend Brown Haven Homes to any prospective home builder.
Respondent had no comments.
We are very happy with our home built by Brown Haven. They are skilled, competent, committed workers. We loved seeing the progress almost daily. It was amazing!!
The overall experience could’ve been a five, but there is a disconnect between the teams.
As clients living in New Hampshire, we built our home in North Carolina always feeling that Brown Haven was there for us.
We were extremely pleased with every aspect of our experience with BHH !!! We were so impressed with the process from start to finish. And we so appreciate the quality of materials and the expert craftmanship they put into our new home plus the speed and efficiency they displayed throughout. We just want to thank the whole Brown Haven Homes Team for building our beautiful mountain home!!!
Excellent customer service provided by Chattanooga office Design Specialist Blakely, Jessica, Office Leader. We also had great experiences with former Coach, Milton. Area Construction Leader Caleb has been working with us to complete a few of the items that need correction (crawlspace, moisture in garage, damaged mountain-view window, a few grading issues). The build was completed on time, with excellent communications via pictures and activities underway.
From day 1 our experience has been very positive and they have been very helpful too! Our GC Ethan has been exceptional! He is always available when we have quests and ready to provide answers. He provided updates and visuals along the way went the extra to get a Change in flooring at the last minute. He even came and pulled us out of the muddy road early on in the process. He has helped to make this process very smooth and we appreciate his efforts. All of the BH members are very professional and willing to help in any way they can to be sure your project runs smoothly. This is the 4th time to be involved in building a new home and this has by far been the best and easiest experience of them all.