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Ryan, the sales agent was very knowledgeable and responsive. The quality of construction is disappointing. The lack of landscaping in a timely manner is unacceptable. The quality of the windows and doors is terrible in this cold climate. The possibility of ice damming and ice falling on people and air conditioning unit is unacceptable.
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From the time we meant our sales person honestly even though today talking with the site supervisor all interactions have been excellent. Everyone is very helpful, answers questions and is just all-around nice people. I couldn't recommend a better team then what I have found at ROAM.
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Maybe is a better answer. My experience with Ryan Arnell was fantastic. He communicated with me extremely well and was available to answer any questions I have. That was great. What was not great is the fact some of the simple things I wanted were met with half-measures. For example, I wanted black fixtures in my bathroom and was told they could not do everything in black. I have a mix of black and silver now and it is very noticeable. Go freaking purchase the stuff that was missing and install it. How tough is that? It is clear to me that the priority of CW Urban is the profit margin even if it comes at the dissatisfaction of the client.
Tara was fantastic.. In no way does this reflect on her.. I fell like CW urban is invested in doing things cheaply to the detriment of a quality outcome. 90% of the things we asked for and were willing to pay significantly more for were denied us because of this reason. Things like a larger stove. Things like a bathtub in the master. Things small enough like expecting doors to close flush. I heard more excuses and tap dancing from the construction team than I have heard from any other builder. It isn't that much of a difference to do the job right instead of just quickly.
Love CW. Plan to buy our next home from CW.
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