Overall I had a good experience. Problems with the home are being quickly addressed.
Your feedback is very important to us! Thanks for taking the time to let us know how we did. We hope you enjoy your beautiful new home.
I am not completely happy with the overall experience I experienced. In some accepts you guys are supportive.
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Respondent had no comments.
Very good
We appreciate you taking the time to let us know how we did! We hope you make lots of new wonderful memories in your beautiful new home.
This is our second build through Capital Homes. Our experience, this time, was much different than the first. Our concerns and requests were not acted on or even considered. Our final walkthrough consisted of the standard blue taping process. We are used to that. What I'm not used to is "Project Coordinator / Supervisor / Advisor / Representative" not willing to monitor the condition and overall quality of work at each stage of completion before moving onto the next step in the process. We were asked to take off of work to accommodate someone else's work schedule only to show up to a 1/2 million dollar investment, that wasn't properly supervised, or quality of work verified throughout the entire building stages by those responsible. I was not happy with the final product of the home. My wife.. she's happy. Your quality of craftsmanship by the contractors you hire is embarrassing and should be evaluated. The foundational work on 3 confirmed houses in our NEW development had air pockets in the FOUNDATION. You hired the cheapest contractors with the cheapest bid. You let them that have children and alcohol on the job sites while working on our homes. You chared me for a smart home service that YOUR REPRESENTATIVES KNEW were going out of business. Instead of approaching this with honestly, Capital Homes told the customers they were "having difficulties" with their system and still charged me for the system. Now I have paid for a service that your company hasn't provided nor reimbursed my family for. The people in charge of the Emerald Falls neighborhood are incompetent and dishonest. I would never recommend Capital Homes for a home buyer looking for a home of this size, prize and expectation. Possessing a "good enough" attitude or "Just get it done" attitude will only continue to create internal issues with quality of work and representation by Capital Homes and will eventually lead to a trending decline reputation and sales. At best, after our experience. I hope for the ladder so no one else has to endure what me and my neighbors have. Pathetic.
Great experience, everyone was very helpful and willing to help me with all my needs. Made my overall experience go smoother than expected!
Thank you for letting us know how we did! We'll share your feedback with the team!
Respondent had no comments.
Everyone I have dealt with in the buying and moving in process has been responsive and helpful.
We want to thank you for taking the time to let our team know how we did! We hope you enjoy your beautiful new house and are thankful to have been apart of the process!
Closing date kept changing. Yard had to be completely re-soded and hasn’t been done yet
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I think capital homes is the best company that I could have retained. Easy to work with and I got everything I ask for. I have beautiful new home with the best experience. I would recommend capital homes to anyone looking to build
Thank you so much!! We've really enjoyed working with you. We hope you enjoy your beautiful new home!