4.3

Move-In Experience Survey (30-90 days post move-in)

562 CUSTOMER REVIEWS

  • 5 star

    57.5%

  • 4 star

    35.0%

  • 3 star

    6.5%

  • 2 star

    0.8%

  • 1 star

    0.2%

4.2

Home Quality

4.3

Overall Service

4

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Falcon Valley (Kestrel), March 2020

2.5

Liked Most

Initial impression was fairly good but did notice how much skimping was done. A very basic entry level home for the price, just a little more footage short-changed in areas that should not have been. Drive way too short for instance a danger for little kids on bikes, etc. Good PR setup with no follow through and little satisfaction--all show and no go so far.

Would Change

some doors swung wrong direction, no counter space left side of kitchen sink, no handles on cabinet doors that required handles, gas piping to furnace blocked storage space, no garage door opener, poor grading too little and large area in back yard that subdivision water pools up in making large area unuseable and swampy, drive way too short and unsafe, window in tiny main bathroom, water pressure too low - main bath tub very weak stream of water and takes forever for hot water to reach kitchen sink. Service requests no feedback or problems ignored. Given lame excuses for problems being normal then neglected and dropped. Really gives the impression that they don't care enough about the customer or the live ability of the home. Dining area was full of dirt blown in by high winds and partially opened sliding glass door when we first got keys to move in, house infiltrated with dust, no body watching the store.

Virginia Park, March 2020

4

Liked Most

Would Change