4.3

Move-In Experience Survey (30-90 days post move-in)

280 CUSTOMER REVIEWS

  • 5 star

    63.1%

  • 4 star

    30.4%

  • 3 star

    6.1%

  • 2 star

    0.3%

  • 1 star

    0.0%

4.3

Home Quality

4.3

Overall Service

3.9

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Virginia Park, March 2017

4

Liked Most

We love the floor plan and overall size however we do wish we would've considered a two story home

Would Change

Honestly the quality of workmanship and follow through was not complete. I felt like I was rushed during the NHO and the person doing the NHO didn't even build our home so they knew nothing about it. Multiple things were found to be defective after the NHO and just haven't had the desire to go through the warranty process because the two things that the NHO builder set to be fixed have not even been fixed and we have been in the home for 2 months

Dropzone, March 2017

4

Liked Most

Design, bright, windows light is great, location,

Would Change

Communication,, several items had to be escrowed due to weather conditions, now there is no communication concerning a timeline for completion. Superintendent should be more responsive and accessible. Work site was left in unacceptable condition, trash, concrete, charcoaled burn areas, large amount of nails and other sharp debrea left and it was necessary for me to rake and clean the area to make it safe for my family, pets and visitors, step on these sharp objects and off to the doctor or vet for treatment, CBH homes would be responsible. Greatest concern is lack of communication after move in and this seems to be a problem my neighbors have experienced also. Who's going to answer my questions now? Home warranty dept, I dont think so. Don't know where to turn.