Overall very happy with the build. A few small deficiencies that needed to be fixed which was a bit frustrating to organize with numerous different contractors to come on several different dates to fix. Had to take a lot of time off work to attend and allow the contractors to work.
Overall experience was great, but the sales staff were exceptional. Especially Aya
We decided to go with Coventry Homes due to their strong reputation in Edmonton and the wide range of customization options they provide. Their floorplans, upgrade selections, and overall build vision aligned well with what we were looking for in our home. Here’s a polished version with that included: We chose Coventry Homes because of their reputation in Edmonton and the customization options available. Their floorplans and finishing selections aligned well with what we were looking for. Throughout the process, Peter, the Area Sales Manager, and Brendan, the Site Superintendent, were truly amazing — professional, responsive, and supportive at every stage. They made the experience much smoother and more reassuring for us.
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Pros : Build quality seems high when looking at quality of structure, framing, and finishing. Big plus is the amount of detail Coventry provided with the internal walkthrough prior to client walkthrough. They flagged many things I would not have noticed. Sales team communication (Vanja/Madison) was exceptional Designs team were very insightful and provided excellent recommendations. Cons: Internal scheduling is a very large opportunity. Coventry seems ok to under deliver on timelines. All delays I observed were administrative and could have been avoided saving Coventry money and provided a better customer experience. These delays caused significant undue stress to customer planning and cost. ex. My shingles sat on top of the roof for over a month. Hardie board siding took ~ 6 weeks start to finish when I see my neighbors house (twice the size) get sided in 6 days. Rough grading had several weeks it could have been completed but has not been done. Customer portal is not updated, missing info, and generally useless. As Coventry attempts to enter the "Custom" home builder status they need to remember that they are hired to build the customers home, they are not building their home, so if the customer has a plan or wants some detail they should be working towards finding a solution vs a reason why they cannot do this. This separates home builders from custom home builders. Several occasions I was told that very simple things could not be done. ie I asked for an electrical outlet in a garage floor but was told they would not do this because of potential warranty claims. Finishings in the top tier elevation are not super premium and there was a lack of options. ex toilets are very cheap and look like Coventry is trying to use their economy of scale to benefit their bottom line vs the customer. Moen shower cores are known to fail easily yet its the default product for Coventry? Upgrade pricing was clearly designed to discourage or gouge when looking at garage heaters and ac units and Delta fixtures. Biggest Con. My garage floor is terrible. Larger spider cracks due to corners cut and using an in-situ cutting product vs tool or saw cutting. Slope is 2-3 x acceptable levels. Edges were not put in well, hand wipe was done quickly and poorly as seen by the flipped stones and generally just a poor finish. I would have preferred a polished floor, flat, with drains and sediment pit, saw cut but none of this was ever discussed or brought up. Showroom garage floor was totally different finish than what we recieved. Overall I find that Coventry is an upper tier general builder trying to compete with high end custom builders, doing a fairly good job adjusting to the higher demands of a better product while balancing scale and growth. There are significant administrative opportunities and Coventry should avoid pitfalls of accepting industry standards as their benchmarks. ie it seems like the entire building industry is ok with a 1-2 month delay in delivery. Why not schedule correctly and over deliver or at least promise an on time delivery.
Overall, my experience was very positive. Everything went smoothly, communication was clear, and the process was well organized from start to finish. I would like to give a special thank you to Emma for her professionalism, support, and responsiveness. She was very helpful and made the entire experience easy and stress-free. I truly appreciate her efforts and would gladly recommend this service
Overall Coventry Homes was a great experience during our home build they work with us and allowed me to do a late decision heated flooring and communication was also really good throughout the build. One of the best thi is they do is a 3month and 1 year check in to make sure you haven't had any issues you have noticed while living in it for awhile that comes up. We would recommend them to anyone or family looking to build with them !
I bought a spec home with Coventry and was quite impressed with Peter from the start. He was very professional and helpful and ALWAYS available to answer questions which I love. When I moved in there were a few little items that needed to be fixed and the trades/maintenance manager fixed them right away. Everyone has been very helpful and kind and I would definitely recommend Coventry for their service but also for their quality. I have built homes with other companies and Coventry definitely surpasses them by far!
Troy Honey our site supervisor was exceptional in all facets of construction knowledge. He was professional, timely with responses and addressed issues that met our expectations while ensuring confidence that any issues would be resolved to our satisfaction. Troy is a reliable and dedicated individual and displays exemplary customer service. Sheila Hang, our area sales manager was always professional, supportive and patient throughout the sale and construction process. The positive experience of these two individuals strengthened our overall rating of Coventry homes. However, as our house was a true custom home it was not without its challenges. We felt the design stage was rushed and also ambiguous in clarity which could have been addressed if at least one more meeting with the architect was available confirming the understanding and details of the plan. In addition our house sat idle for nearly two months putting us behind our possession which resulted in the dead of winter. We felt the office failed to properly oversee the non standard items on our plan. The office ordered on two separate occasions the incorrect shower stall and then proceeded to advise us that this item was unavailable or discontinued. We also have a huge concern about our driveway with respect to poor workmanship and sub standard quality. We will address this in the spring time as this is one major item that needs to be fixed as it is not up to standard practices of concrete finishing. We are now settled in our home and hope that all exterior deficiencies will be addressed in a timely manner in the spring time.
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